Joann Armstrong-Bruch

General Manager: Asst. GM: Office Manager

Finger Lakes Railway Corp.

Geneva, NY

09.2006 - Current

Assisted in the recruitment process by interviewing potential candidates for open positions.
Conducted market research to identify trends, opportunities, and threats in the industry.
Performed routine audits of internal controls in order to maintain accuracy of organizational records.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Conducted regular meetings with senior management team to review progress against established objectives.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Established and maintained effective communication with staff members to ensure efficient operations.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Supervised employees through planning, assignments, and direction.
Developed service and sales strategies to improve retention and revenue.
Delegated work to staff, setting priorities and goals.
Formed and sustained strategic relationships with clients.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Created effective business plans to focus strategic decisions on long-term objectives.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented successful business strategies to increase revenue and target new markets.
Assisted in developing budgets for departmental expenses.
Maintained filing system for records, correspondence and other documents.
Maintained confidential records relating to personnel matters.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Provided administrative support to management team including preparing reports and presentations.
Analyzed data from various sources to identify trends and make recommendations for improvement.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Prepared agendas for board meetings along with taking minutes during sessions.
Coordinated meetings, conferences, travel arrangements and department activities.
Developed and implemented office policies and procedures.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Developed effective communication strategies between departments within the organization.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Managed, scheduled and coordinated office functions and activities for employees.
Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
Resolved customer inquiries and complaints requiring management-level escalation.
Assigned work and monitored performance of project personnel.
Reviewed completed work to verify consistency, quality, and conformance.

Summary

Overview

Work History

General Manager: Asst. GM: Office Manager

Education

Railway Management Certificate Program - Railway Management

Associate of Applied Science - Accounting

NYS Licensed Cosmetologist - Cosmetology

NYS Regents Diploma -

Skills

Affiliations

Timeline

General Manager: Asst. GM: Office Manager

Railway Management Certificate Program - Railway Management

Associate of Applied Science - Accounting

NYS Licensed Cosmetologist - Cosmetology

NYS Regents Diploma -

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