Joann Arnot
Essington,PA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at UPS through effective staff management and problem-solving. Skilled in training and mentoring, demonstrating exceptional teamwork and collaboration. Achieved continuous improvement without sacrificing attention to detail, ensuring a safe and efficient work environment. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
PT Supervisor
UPS
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
Owner/House Cleaner
Arch Home Services
11.2016 - 05.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Improved team productivity by introducing innovative project management tools and techniques.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
House Cleaner
Merry Maids
08.2016 - 11.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Assisted fellow house cleaners when needed during busy periods or staff shortages.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Child Care Center Teacher
Loving Care Learning Center
02.2006 - 05.2008
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Contributed to ongoing professional development by attending workshops and conferences related to early childhood education trends and research findings.
- Organized field trips to enhance the learning experience, connecting classroom lessons to real-world examples.
- Participated in annual evaluations, using feedback to refine teaching approach and improve overall effectiveness in the classroom.
- Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
- Continuously assessed student understanding with formative assessments, adjusting instruction as needed to ensure mastery of content.
- Improved overall classroom management, enforcing consistent rules and consequences for behavior.
- Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
- Developed strong relationships with colleagues, collaborating on curriculum design and sharing best practices for teaching strategies.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Implemented curriculum to enhance classes with learning-focused activities.
- Gathered materials and resources to prepare for lessons and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Developed innovative activities to engage young children in learning process.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Created safe and nurturing learning environment for preschoolers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Developed and implemented behavior management plans.
- Assessed student progress and provided feedback on educational development.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Implemented age-appropriate curricula to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Utilized creative teaching strategies to engage students in classroom.
Childcare Teacher
Todays Child
03.2001 - 11.2003
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Implemented hands-on learning experiences to reinforce key concepts and improve retention rates among students.
- Evaluated student performance through formative assessments, allowing for timely feedback and targeted interventions as needed.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Implemented curriculum to enhance classes with learning-focused activities.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Created safe and nurturing learning environment for preschoolers.
- Supported students in developing self-esteem and self-confidence.
- Utilized creative teaching strategies to engage students in classroom.
- Incorporated music, art and literature into curriculum.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Developed and implemented behavior management plans.
- Guided students to develop social, emotional and physical skills.
- Assessed student progress and provided feedback on educational development.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Organized and supervised large and small group activities.
- Helped new preschool children get used to classes by giving one-on-one support.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed innovative activities to engage young children in learning process.
Copy Center Supervisor
Staples
10.1999 - 09.2001
- Oversaw inventory management, ordering supplies as needed to maintain optimal stock levels.
- Maintained a clean, organized, and safe work environment for both employees and customers.
- Implemented new technology solutions to improve overall efficiency and reduce operational costs.
- Enhanced customer satisfaction by efficiently managing copy center operations and providing exceptional service.
- Addressed customer concerns promptly, resolving issues professionally to maintain client satisfaction.
- Enforced safety protocols within the workspace, minimizing workplace accidents or injuries.
- Assisted in the training and development of new copy center associates, fostering a positive team dynamic.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Interboro Senior High School
Prospect Park, PA06.2003
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Goal Setting
- Continuous Improvement
Timeline
PT Supervisor
UPS
10.2021 - Current
Owner/House Cleaner
Arch Home Services
11.2016 - 05.2021
House Cleaner
Merry Maids
08.2016 - 11.2016
Child Care Center Teacher
Loving Care Learning Center
02.2006 - 05.2008
Childcare Teacher
Todays Child
03.2001 - 11.2003
Copy Center Supervisor
Staples
10.1999 - 09.2001
High School Diploma -
Interboro Senior High School