JOANN ATWELL-KNAPP
Harrisburg,USA
Summary
Dedicated and highly motivated to pursue a position in the human services field. Skilled professional proficient in best practices and requirements of behavioral health programs as well as successful support strategies and skill-building exercises. Dedicated to assisting clients with improving daily living through avoidance of harmful substances and ongoing support. Dependable and ethical with superior work ethic.
Overview
37
37
years of professional experience
Work History
BEHAVIOR HEALTH TECHNICIAN
Pennsylvania Counseling Services, Inc.
Lebanon, USA
10.2011 - Current
- Use verbal and physical strategies to manage client behaviors and uphold treatment plans in home, school and community settings.
- Complete clinical documentation with timely and accurate information.
- Developed therapeutic relationships with assigned patients to foster mental health and alleviate symptoms.
- Model interventions for caregivers, school personnel and transfer skills to them.
- Adhere to guidelines and protocols to maintain safety, security and health of personnel and clients.
PER DIEM SUPERVISOR
Transitional Services of NY for Long Island, Inc.
Brentwood, USA
11.2002 - 01.2004
- Assisted program supervisors with their assigned duties at residential programs for mentally ill adults.
- Completed timely and accurate staff and client documentation.
- Maintained, ensured completion of client records.
- Intervened in and resolved crisis situations; completed incident documentation.
- Ensured compliance with regulatory agencies.
PROGRAM MANAGER DEVELOPMENT AND QUALITY ASSURANCE
Transitional Services of NY for Long Island, Inc.
Brentwood, USA
04.1988 - 05.2001
- Began employment as Supervised Living Senior Counselor in community residence for mentally ill, substance abusing adults; promoted to Supervised Living Program Supervisor.
- Responsibilities as outlined for Per Diem Supervisor; provided case management for caseload clients.
- Promoted to Program Manager; managed, facilitated and supervised quality assurance, training and staff development programs.
- Monitored and ensured compliance with health, safety standards and regulatory agencies.
- Authored program and agency policies and procedures; maintained agency manuals.
- Collected, maintained quality assurance and utilization management data; completed summary reports.
Education
BACHELOR OF ARTS - PSYCHOLOGY AND SOCIOLOGY
State University of New York at Albany
Albany, NY08.1983
Skills
- Therapeutic communication
- Individual counseling
References
References are available on request.
Timeline
BEHAVIOR HEALTH TECHNICIAN
Pennsylvania Counseling Services, Inc.
10.2011 - Current
PER DIEM SUPERVISOR
Transitional Services of NY for Long Island, Inc.
11.2002 - 01.2004
PROGRAM MANAGER DEVELOPMENT AND QUALITY ASSURANCE
Transitional Services of NY for Long Island, Inc.
04.1988 - 05.2001
BACHELOR OF ARTS - PSYCHOLOGY AND SOCIOLOGY
State University of New York at Albany
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