Joann Barkalow
Burlington,IA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Billing & Insurance Specialist
Great River Medical Center
06.2023 - Current
- Accurately files insurance claims for the purpose of settling claims with insurance carrier
- Handles all electronic billing functions
- Verifies accuracy of billing data and revises any errors
- Operates typing, adding, calculating, and billing software
- Prepares itemized statements, bills, or invoices; and records amounts due for services rendered
- Performs data entry work, including posting charges and keeping other records concerning patient charges
- Keeps records of supporting documents
- Resolves discrepancies in accounting records.
Receptionist/Switchboard & Scheduling
Mercy One Clinic
04.2023 - 06.2023
- Responded to inquiries from callers seeking information, directing to appropriate staff members/departments
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Obtain accurate patient insurance information and collect copays
- Schedule appointments according to office guidelines.
- Confirmed appointments, communicated with clients, and updated client records.
Records Administrator/Admin Asst 2
IA Dept of Corrections
08.2016 - 01.2023
- Anticipate issues and manage them to completion to address operational needs
- Manage work of two clerk specialists in Records Dept while maintaining integrity
- Proactively communicate with all levels of constituents-court system, judges, lawyers, families, etc
- Providing information needed for appeals, warrants and transfers
- Work independently making vital decisions and prioritizing according to deadlines.
- Supported legal teams in the discovery process, providing timely retrieval of requested documentation for case preparation.
- Conducted periodic reviews of existing record-keeping systems, identifying areas for potential improvement and recommending appropriate changes to management.
Admin. Asst. 2-Records Dept
IA Dept of Corrections
10.2010 - 08.2016
- Assisted with special projects such as computation of offender probation credit through due to Supreme Court ruling.
- Responded to telephone calls, emails and personnel requests for support from users.
- Maintained high-quality standards by conducting thorough offender file reviews.
- Facilitated smooth communication between departments by acting as a liaison between case managers and management teams.
- Supported continuous improvement initiatives, actively participating in process review meetings and offering suggestions for enhancements.
- Assisted in the training of new staff contributing to a skilled and knowledgeable workforce.
Admin. Asst. 2-Records Dept
IA Dept of Corrections
11.2006 - 10.2010
- Implemented facility policy and procedures to ensure a safe working environment
- Process offender grievances and requests for info and interpreted and applied rules to such requests with further research
- Assisted with recruitment support by sitting on interview panels
- Promoted to Records Administrator in Nov 2007 where I was responsible for the work of four clerk specialists.
Promoted from Sec 1 to Admin Asst 1 and then Admin Asst 2
IA Dept of Corrections
07.1991 - 10.2006
- Admin support to Deputy warden and Security Director
- Responsible for press releases and distribution of reports
- Provided legal transcription for Asst. Attorney General's Office.
- Answering of phones promptly and directing to appropriate executive staff.
- Take minutes of staff meetings with accuracy and distribution of minutes.
Overview
33
33
years of professional experience
Education
Ged Ed - English/Statistics/History
GPA: 4.0
Diploma-college prep -
Skills
- Microsoft Office Suite
- Confidential & Tactful
- Maintain confidentiality
- Implement Policies and Procedures
- Customer Service
- Handled letters and correspondence
- Handle multiline phone system
- Manage office and subordinates
- Audited files and researched & looked for sentencing errors
- Collaborated with offender families and agencies regularly
- Accounting and bookkeeping
- Documentation abilities
- Claims Management
- Reporting skills
- Documentation skills
Timeline
Billing & Insurance Specialist - Great River Medical Center
06.2023 - Current
Receptionist/Switchboard & Scheduling - Mercy One Clinic
04.2023 - 06.2023
Records Administrator/Admin Asst 2 - IA Dept of Corrections
08.2016 - 01.2023
Admin. Asst. 2-Records Dept - IA Dept of Corrections
10.2010 - 08.2016
Admin. Asst. 2-Records Dept - IA Dept of Corrections
11.2006 - 10.2010
Promoted from Sec 1 to Admin Asst 1 and then Admin Asst 2 - IA Dept of Corrections
07.1991 - 10.2006
Southeastern Community College - Ged Ed, English/Statistics/History
Central Lee High - Diploma-college prep,
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