Joann Bell
Murrells Inlet,SC
Summary
Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than 30 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.
Overview
22
22
years of professional experience
Work History
Manager
Jay's Hallmark
Murrells Inlet, SC
09.2003 - 02.2015
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of 10 sales team leaders and 1 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Trained and developed new associates on POS system and key sales tactics.
- Increased sales volume 5% in 1 years.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
Manager
Matthews Hallmark
York, PA
09.1992 - 03.2000
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed 10 sales associate and 1 assistant managers.
- Assigned employees to specific duties to best meet the needs of the store.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Implemented a new ordering process and identified poor work habits to improve process effectiveness.
- Generated repeat business through exceptional customer service.
- Conducted store inventories once per quarter.
- Increased sales volume by 24% in less than 1 years.
Education
High School Diploma - undefined
William Penn
York, PA1967
High School Diploma - undefined
Empire Beauty School
York, PA1968
Skills
- Excellent customer service skills
- POS systems
- Personnel development
- Customer relations
- Bank deposit procedures
- Goal-oriented
- Detail-oriented
- Strategic thinker
- Mathematical aptitude
- Store displays
- Staff training and development
- Opening and closing procedures
- Customer-oriented
Timeline
Manager
Jay's Hallmark
09.2003 - 02.2015
Manager
Matthews Hallmark
09.1992 - 03.2000
High School Diploma - undefined
William Penn
High School Diploma - undefined
Empire Beauty School