JoAnn Bogdal
Dallas,GA
Summary
Organized Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering Over 20 years of experience providing quality administrative support to clients.
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
26
26
years of professional experience
Work History
Kindergarten Paraprofessional
Douglas County School District
Douglasville, GA
07.2008 - Current
- Applied evidence-based practices for classroom management
- Observed and assessed student performance and charted progress
- Retained interest and maximized receptive learning by educating students using hands-on instructional techniques
- Supported instructor with test administration, curriculum development and assignment grading
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
- Distributed learning materials such as worksheets, textbooks and supplemental activities
- Supported student learning objectives through personalized and small group assistance
- Assessed student assignments to check quality and completeness and assign grades
- Organized classroom materials to help teachers prepare for daily instruction and activities
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
Cash Vault Trainer
Bank Of America
Tampa, FL
08.1992 - 07.1999
- Increased customer satisfaction by resolving Account discrepancies issues
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved Discrepancy problems, improved operations and provided exceptional client support
- Increased customer satisfaction by resolving account accuracy issues
Manager
Oliver Loud's Inn
Pittsford, NY
03.1987 - 05.1992
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Trained new employees in specific job requirements
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
- Analyzed and interpreted store trends with to facilitate planning
- Completed weekly payroll for 10 employees
- Maintained current knowledge of all facets of operations
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Maximized performance by monitoring daily activities and mentoring team of 10associates
- Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Hired, trained and mentored staff to maximize effectiveness
- Cross-trained existing employees to maximize team agility and performance
- Trained and guided team members to maintain high productivity and performance metrics
Education
Associate in Tourism And Travel Management - Tourism And Travel Management
Bryant And Stratton College - Newport News
Rochester, NY09.1989
Associate in Performing Arts - Theatre Arts
Finger Lakes Community College
Canandaigua, NY05.1986
Skills
- Supervision
- Team Management
- Customer Service
- MS Office
- Team Building
- Relationship Development
- Problem Resolution
- Organization
- Professional demeanor
- Documentation and reporting
- Verbal and written communication
- Administrative support
- Multi-line Telephone Systems
Timeline
Kindergarten Paraprofessional
Douglas County School District
07.2008 - Current
Cash Vault Trainer
Bank Of America
08.1992 - 07.1999
Manager
Oliver Loud's Inn
03.1987 - 05.1992
Associate in Tourism And Travel Management - Tourism And Travel Management
Bryant And Stratton College - Newport News
Associate in Performing Arts - Theatre Arts
Finger Lakes Community College
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