Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
BusinessAnalyst
JoAnn Burke

JoAnn Burke

Grafton,WV

Summary

Dedicated Continuous Improvement professional with history of meeting company goals utilizing consistent and organized practices in Quality. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, resulting in better efficiency, safety and quality.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Continuous Improvement Manager

Pratt & Whitney
Bridgeport, WV
06.2019 - Current
  • Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
  • Managed development and implementation of lean and continuous improvement initiatives across production environment.
  • Worked with cross-functional plant teams to develop and implement processing improvements and drive quality mindset.
  • Changed existing processes and implemented new processes to improve efficiency..
  • Developed Continuous Improvement/Lean production training programs for onsite implementation.
  • Established and tracked quality department goals and objectives and monitored quality issues with internal plant observations.
  • Recorded, analyzed and distributed statistical information across the plant while suggesting improvements to daily functionality.
  • Determined quality department standards, practices and procedures.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.

Data Analyst

Kelly Services
Bridgeport, WV
09.2017 - 06.2019
  • Coordinated statistical data analysis, design and information flow.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Participated in requirements meetings and data mapping sessions to understand business needs.
  • Updated organizational systems and subsystems to improve and streamline data collection.
  • Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.

Insurance Sales Representative

State Farm
Grafton, WV
02.2015 - 07.2017
  • Reviewed customer needs and financial means to determine appropriate policy offerings.
  • Maintained detailed records of customer information and policy sales.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Stayed in touch with clients to assess changing demands and offer new solutions.
  • Generated sales by recommending policies and add-ons.
  • Connected with prospective clients to set appointments.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.

Operational Manager

Wilfong Bookkeeping
Morgantown, WV
01.2012 - 01.2015
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Investigated and resolved departmental non-conformances.
  • Helped build and review master service agreements for work eligibility.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Education

No Degree -

West Virginia Junior College - Morgantown
Bridgeport, WV

High School Diploma -

Grafton High School
Grafton, WV
06.2003

Skills

  • Operational Efficiency
  • Strategic Vision
  • Maintaining Clean Work Areas
  • Corrective Actions
  • Process Documentation
  • Continuous Improvement Strategies
  • Incident Management
  • Audit Assistance
  • Consistent Procedure and Protocol Use
  • Document and File Management
  • Event Planning

Certification

AS9100 Lead Auditor

CORE Champion Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Continuous Improvement Manager

Pratt & Whitney
06.2019 - Current

Data Analyst

Kelly Services
09.2017 - 06.2019

Insurance Sales Representative

State Farm
02.2015 - 07.2017

Operational Manager

Wilfong Bookkeeping
01.2012 - 01.2015

No Degree -

West Virginia Junior College - Morgantown

High School Diploma -

Grafton High School

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JoAnn Burke