- Animal Care
- Animal Welfare Advocacy
- Volunteering at local animal shelters and rescue organizations
- Creative Writing
- Personal Development and Self-Improvement
- Watching Movies and TV Shows
- Auto Shows
JoAnn Burns
Administrative Professional
St. Louis,MO
Summary
Accomplished Executive Administrative Professional, experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Administrator
Whitebridge Pet Brands
07.2024 - 09.2025
- Company Overview: Company acquired & position dissolved
- First point of contact, greet visitors, answer phones and manage incoming mail and emails
- Oversee daily office operations to ensure efficiency and organization
- File documents, handle correspondence, ship and track packages and provide general support to staff and executives
- Manage agendas, travel arrangements and appointments for upper management and other key employees
- Order and maintain office supplies, manage inventory, and ensure office equipment is in working order
- Coordinate employee relations activities, including daily replenishment of refrigerator, pantry and coffee station; weekly in-house lunches and monthly birthday celebrations
- Liaise with vendors and oversee the maintenance of the office facility
- Assisting with onboarding new employees and coordinating HR-related tasks
Human Resources Assistant
St. Luke’s Hospital
09.2023 - 07.2024
- Provide direction and assistance to employees, applicants and visitors
- Onboard new hires and ensure I-9 compliance
- Facilitate volunteer and student onboarding, including background checks and ID badges
- Create and distribute employee ID badges for all new and current employees in all St. Luke's facilities
- Responsible for transit and ticket sales to employees for events and entertainment
- Provide appropriate information and compose letters regarding employment verifications
- Scan documents and maintain electronic personnel files
- Responsible for daily incoming and outgoing departmental mail
- Provide support to Human Resource Leaders as needed
Office Manager
Matheny Heating & Cooling
06.2022 - 03.2023
- Company Overview: Company downsize
- Weekly time sheet and PTO management
- Accounts receivable/payable
- Product and warranty registration for customers
- Answer phone calls, dispatch technicians and respond to customer questions
- Maintain vehicle registrations
- Maintain business licensing by municipality
Office Manager
Telle Tire & Auto Centers
03.2022 - 06.2022
- File & organization management
- Take phone calls, messages, requests for meetings, and answer customer questions
- Promotions & event coordination - logistics, ordering, prizes, marketing
- Social media account support - article postings, promotional content, respond to customer inquiries
- Ensure consistency and update acquired stores media pages as applicable
- Charity support & community involvement
Collector Of Revenue Personal Property Clerk
City of St. Louis
10.2020 - 03.2022
- Collect taxes owed by St. Louis City residents for Personal Property & Real Estate
- Answer customer questions and explain policies
- Explain customer's tax bills in person and via telephone
- Prepare contracts for payment plans
- Share additional resources to help with customer concerns
- Deescalate situations by listening, showing empathy and treating people with respect
Administrative Assistant
McCormack Baron Management
08.2020 - 10.2020
- Company Overview: Short-term, temporary assignment
- Devise a company-wide, action plan around Covid19 safety for residents
- Create documents and flyers for upcoming events for residents and employees at individual properties
- Generate surveys and questionnaires to better understand the needs and concerns of residents and employees at each property
Administrative Assistant
Avis Budget Group
11.2017 - 03.2020
- Administer employee changes including, leave of absence, pay increases, title changes and termination
- Recruiting, on-boarding and orientation of new hires and
- Maintain compliance and recertification of I-9's and ensure all new hire documents are completed timely and accurately
- Execute time sensitive transactions for union employees
- Create, edit and proofread communications, including confidential information
- Establish and maintain positive working relationships with employees & customers
- Coordinate office services such as personnel, payroll, attendance records & supplies
- Read and screen correspondence, identifying critical issues and prioritizing
- Create and maintain calendars, schedule and organize activities
- Copying, filing, communications, internet research requests, etc.
- Prepare purchase orders and processes invoices and expense reports
- Maintain compliance with EEOC, OSHA, FMLA and other State & Federal employment laws
- Lead planning of on-site activities and assist management with recognition events
Ad hoc Administrative Professional
Self Employed
02.2015 - 11.2017
- Company Overview: Seasonal & temporary work
- Seasonal Associate with Asymmetric Solutions
- Administrative and client support/Retail sales/Food service
- Administrative support with Synergy Defense Procurement
- Administrative and client support/Retail sales/inventory management/Trade show work
Executive Assistant
Enterprise Fleet Management
06.1992 - 02.2015
- Company Overview: Company restructure & position dissolved
- Serve as liaison for Vice President with community leaders and charitable organizations
- Manage tasks, responsibilities, email and phone messages for the Vice President and Sr. Management team
- Maintain calendars for Vice President, management team and conference center
- Manage expenses for Vice President and management team, including expense reporting, company credit cards, invoice tracking and statement reconciliation
- Provide office with a centralized source of administrative management
- Write, proofread and edit internal and external correspondence and memos
- Coordinate travel and create itineraries for senior executives and staff
- Organize meetings, conferences, events and special projects
- Draft meeting and conference agendas
- Create PowerPoint presentations for National Officer's meetings and business development
- Prepare and distribute materials, arrange meals and breaks and executed follow-up for on and offsite meetings, conferences and special events
- Manage and maintain conference and break rooms, including supplies and equipment
- Develop and manage monthly employee recognition program
- Manage employee gift card discount program and employee relations gifts
- Develop and facilitate Tour Ambassador Program, including training
- Primary Tour Ambassador for guests and assisted with any special requests
- Organize events and fundraising efforts supporting the annual United Way campaign
- Manage receptionist area, including greeting visitors and responding to telephone and in-person requests for information, mail distribution
- Record and update all outgoing telephone messages for division phone system
- Contact for Administrative & Executive Assistants with policy, annual conferences & special events
- Serve on a committee of Executive & Admin Assistants, sharing information ideas and best practices
- Human Resources Support
- Respond to personnel inquiries and resolve employee concerns
- Audit job postings
- Prepare recruitment materials and participate in job fairs
- Applicant phone screening
- Personnel file auditing
- FMLA and benefits administration
- Expedite system access and equipment requests for new employees
- Operations and Facilities Management
- Primary on-site contact for three major office relocation projects
- Cultivate working relationships with co-tenants, building management, vendors, contractors and suppliers
- Coordinate with housekeeping, maintenance, security and IT
- Negotiate service and supply contracts
- Manage office, kitchen and conference supply requests
- Executive Assistant - 2004 To 2015
- Administrative Assistant - 1995 To 2004
- Reservation/Fleet Account Specialist - 1992 To 1995
Education
Criminal Justice Major, MS Office software applications, Composition/Business and Creative Writing, Social Sciences, Philosophy
ST. LOUIS COMMUNITY COLLEGE – FOREST PARK
Skills
- Maintains Confidentiality Standards
- Communication
- Advanced MS Office Applications
- Operations and Office Management
- Meeting, Event and Project Management
- Calendar and Schedule Management
- Business Writing & Presentations
- HR & Client Support
- Independent Thinker
- Team Player
Certification
- Hospitality and Tourism Certification
- Extra Mile Award in Customer Service Excellence
- F.A.C.E.S Award
Interests
Timeline
Office Administrator
Whitebridge Pet Brands
07.2024 - 09.2025
Human Resources Assistant
St. Luke’s Hospital
09.2023 - 07.2024
Office Manager
Matheny Heating & Cooling
06.2022 - 03.2023
Office Manager
Telle Tire & Auto Centers
03.2022 - 06.2022
Collector Of Revenue Personal Property Clerk
City of St. Louis
10.2020 - 03.2022
Administrative Assistant
McCormack Baron Management
08.2020 - 10.2020
Administrative Assistant
Avis Budget Group
11.2017 - 03.2020
Ad hoc Administrative Professional
Self Employed
02.2015 - 11.2017
Executive Assistant
Enterprise Fleet Management
06.1992 - 02.2015
Criminal Justice Major, MS Office software applications, Composition/Business and Creative Writing, Social Sciences, Philosophy
ST. LOUIS COMMUNITY COLLEGE – FOREST PARK
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