Proactive, self-motivated professional looking to use critical thinking and
communication to excel at working collaboratively with staff, in order to
provide smooth operations and a pleasant environment. Experience,
education and abilities would be an advantage to the growth of my
employer and myself. Highly organized, Independent and handle
tasks with accuracy and efficiency. Able to effectively coordinate tasks to
accomplish projects with timeliness and creativity. Detail oriented and a
skilled communicator. Committed to maintaining high levels of safety
and organization. Proven leader with great and detail-oriented
observation skills. Goal-oriented and able to stay calm and focused in
stressful situations. Team player with strong organizational and time management skills. The ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Joann Calixte
Business Relations
West Park,FL
Summary
Overview
24
years of professional experience
Work History
Keller Williams Elite Properties
Realtor
2020.03 - Current (4 years & 6 months)
Job overview
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Prepared homes for client arrivals during open house events and established signage and way-finding aids.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Completed property walk-through's before completing deals to uphold accuracy in listings and appraisals.
- Assisted clients with thorough knowledge of short sales processes, mortgage loan processing and foreclosures.
Instacart
Instacart Shopper - Contractor
2020.01 - Current (4 years & 8 months)
Job overview
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Loaded and unloaded orders at customer's homes or locations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Worked with over 3700 customers to fulfill orders according to customer needs and inventory availability.
Broward County Public Schools
Security Specialist
2019.08 - 2020.09 (1 year & 1 month)
Job overview
- Worked with school administrators and local law enforcement to implement preventative programs.
- Communicated with parents regarding their children, when any discrepancies had been found.
- Enforced rules at school events
- Handled all safety- related issues
- Maintained confidentiality of classified and sensitive materials.
- Prepared and submitted reports outlining findings.
- Conducted security checks for student's, visitor's and contractor's upon entry on school campus.
- Maintained Safety and Security by conducting perimeter and inner school campus checks daily.
- Monitoring surveillance technology and conducting searches when necessary.
- Prevented losses and damages by reporting irregularities and informed violators of policy and procedures.
Carnival Cruise Lines
FIT Service Agent
2018.03 - 2019.08 (1 year & 5 months)
Job overview
- Service a high volume of incoming calls on existing individual bookings from Travel Agents and Direct guests in an expeditious and efficient manner.
- Establish rapport and confidence with customers
- Achieving productivity standards and goals set by the company while maintaining a high level of customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Billing & Collection of all Client's accounts.
- Completed data entry tasks with accuracy and efficiency.
The Broward Sheriff's Office
Deputy Sheriff
2001.04 - 2017.10 (16 years & 6 months)
Job overview
- Youth and Adult Counseling on Drug and Substance Abuse Prevention.
- Identified signs of emotional or developmental problems in Juveniles and Adult inmates while assisted them in obtaining proper counseling services.
- Followed procedures to maintain personal safety as well as safety of inmates being overseen.
- Supervised and assisted GED programs, with emphasis on continuing education.
- Enforced rules and regulations. Maintained security by preventing disturbances, assaults and escapes.
- Investigated illegal and suspicious activities.
- Transported inmates to and from Court hearings, medical facilities, meal time, classes and recreational activities.
- Assisted inmates in their rehabilitation by scheduling work assignments, counseling and educational opportunities. Also, with career building activities and workshops.
- Suggested special community service rehabilitation programs to help further support offenders.
- Updated shift logs and produced daily reports outlining security activities and specific incidents.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Observed jail and inmate activity to maintain order and safety of 400 inmates and guards.
- Maintained structure and security during court proceedings.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Filled in for absent Lieutenants to maintain continuous leadership structure and support team members.
United States Army
Automated Logistics Specialist
1999.05 - 2007.03 (7 years & 10 months)
Job overview
- Maintained accurate inventory of all assigned equipment.
- Collaborated with NSA and other security analysts to research and report intercepted intelligence for appropriate departments and personnel.
- Identified and resolved equipment shortages.
- Administered supply chain applications using Property Book Unit Supply Enhanced (PBUSE).
- Supervised teams in support of security and installation law and order operations.
- Supported senior ranking officials in logistics decision making.
- Developed and led training programs in preparation for combat.
- Delivered logistical support and verified that all deploying organizations had necessary supplies and equipment.
- Directed logistical training procedures in accordance with military regulations.
Education
Keiser University Fort Lauderdale, FL
Associate of Arts from Homeland Security
2020
University Overview
Keiser University Fort Lauderdale, FL
Bachelor of Arts from Business Administration - International Business
01.2024
University Overview
Skills
- Public speaking
- Team leadership
- Self-motivated
- CPR Certified / First Aid
- Security Operations Experience
- Attentive and Observant
- Security Detection Systems
- Develop Credentialing Policies
- Superb Surveillance Skills
- Risk Management
Bilingual Spanish
- Threat Management
- Basic First Aid
- Adaptable and Flexible
- Report Writing
- Marketing and Advertising
- Accounting and Bookkeeping
- Marketing Strategy Development
- Client Relations
- Microsoft Office
- Networking and Business Development
- Real Estate Practices
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Realtor
Keller Williams Elite Properties
2020.03 - Current (4 years & 6 months)
Instacart Shopper - Contractor
Instacart
2020.01 - Current (4 years & 8 months)
Security Specialist
Broward County Public Schools
2019.08 - 2020.09 (1 year & 1 month)
FIT Service Agent
Carnival Cruise Lines
2018.03 - 2019.08 (1 year & 5 months)
Deputy Sheriff
The Broward Sheriff's Office
2001.04 - 2017.10 (16 years & 6 months)
Automated Logistics Specialist
United States Army
1999.05 - 2007.03 (7 years & 10 months)
Keiser University
Associate of Arts from Homeland Security
Keiser University
Bachelor of Arts from Business Administration - International Business
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