Summary
Overview
Work History
Education
I was a House sitter,Babysitter,and cared for elderly clients.Such as making lunch,running errands.
Timeline
Generic

JoANN Caprioli

Head Housekeeper
Cresco,Pennsylvania

Summary

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking Head Houkeeper bringing 45 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.

Overview

45
45
years of professional experience

Work History

Head Housekeeper

Woodfield Manor
04.2007 - Current
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Evaluated employee performance and developed improvement plans.
  • Completed schedules, shift reports, and other business documentation.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Handled requests for extra linens, toiletries and other supplies.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Returned emptied garbage receptacles to proper locations.
  • Sorted, laundered and put away various laundry items.
  • Polished fixtures to achieve professional shine and appearance.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Order Processor

Charles Of The Ritz
06.1982 - 08.2007
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Developed and implemented strategies to increase efficiency in order processing.
  • Adhered to legal regulations to run compliant operations.
  • Updated company tracking system with latest information.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Monitored and tracked inventory to achieve prompt order fulfillment.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.
  • Operated pallet jacks, forklifts and other equipment regularly.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

Private Housekeeper

JoAnn's Cleaning Service
09.1987 - 09.2006
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
  • Operated steam cleaner to refresh and disinfect fibers of carpet.
  • Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Operated electronic backpack vacuums and floor sweepers.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Steel Worker

Tru-Matic
03.1979 - 07.1987
  • Operated hydraulic metal shears, cutting sheet and bar goods to prescribed measurements.
  • Applied oxidized coating and other finishing agents to pipes, fittings and other steel goods.
  • Cut, bent and welded steel pieces using metal shears, torches and Spot welding equipment.
  • Unloaded and stacked raw steel stock, adhering to load limits and safe storage practices.
  • Welded Computer cabinets using Spot welding equipment, maintaining excellent joint integrity and minimal waste production.
  • Managed press, brake and roll operations, fabricating sheet steel to specified dimensions and configurations.
  • Operated all heavy machinery safely to avoid injuries and accidents.
  • Aligned and leveled each steel component into place before bolting and welding parts into fixed positions.
  • Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
  • Generated material purchasing list from provided blueprints during pre-production planning.

Education

English

Northampton Area High School
Northampton, PA
05.1999

Psychology

Northampton Area High School
Northampton, PA
05.1998

GED -

Pocono Central Catholic
Cresco Pa
05.2001 -

GED -

St.Francis De Sales
Philadelphia Pa
05.2001 -

I was a House sitter,Babysitter,and cared for elderly clients.Such as making lunch,running errands.

I took care of  Homes ,Children ,Elderly Clients  and Pets when  clients went away. I organized spring and Fall cleaning. Cleaned Homes,apartments,and Condos.I cleaned homes for people that were moving out. I worked in Timber Trail Estate in Pocono Lake and surrounding areas. i cleaned windows,polished fine silver. Iron and Laudry.Made meals and serve them.

Timeline

Head Housekeeper

Woodfield Manor
04.2007 - Current

GED -

Pocono Central Catholic
05.2001 -

GED -

St.Francis De Sales
05.2001 -

Private Housekeeper

JoAnn's Cleaning Service
09.1987 - 09.2006

Order Processor

Charles Of The Ritz
06.1982 - 08.2007

Steel Worker

Tru-Matic
03.1979 - 07.1987

English

Northampton Area High School

Psychology

Northampton Area High School

Similar Profiles

CREATE PROFILE
JoANN CaprioliHead Housekeeper