Joann Carroll

• Insuring the our customers felt as they were my only priority.
• Resolving all phone, cable, internet and home security issues a customer my have.
• Answering any and all billing questions and concerns.
• Analyzed customer data to identify trends and anticipate customer needs.
• Increased sales by customizing pitches to address specific client needs and concerns.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Committed to excellent guest service.

• Conducted regular price audits to ensure accuracy across all product categories.
• Informed customers of promotions to increase sales productivity and volume.
• Expedited checkout process by swiftly assisting cashiers with any issues related to price accuracy or adjustments.
• Provided exceptional customer service while assisting shoppers in locating items and answering questions about prices or promotions.
• Enhanced customer satisfaction by promptly addressing and resolving pricing discrepancies at the register.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Supervised 8+ employees at any given time.

• Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
• Trained and mentored new staff on operational procedures and best practices.
• Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

• Verified incoming substrate, counting, identifying and stocking lenses.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.

• Delivered mail and packages efficiently, ensuring timely distribution to residential and commercial addresses.
• Operated sorting machinery to categorize and prioritize mail for delivery routes.
• Resolved customer inquiries regarding mail status, providing exceptional service and support.
• Improved mail delivery efficiency by organizing and sorting mail according to delivery routes.
• Handled large volumes of mail with precision and accuracy, minimizing errors and ensuring timely delivery to recipients.