Joann Charles
Irving,Texas
Summary
Committed Customer Service Representative driven to uphold exceptional customer service standards while contributing significantly to organizational success
Overview
16
16
years of professional experience
Work History
Scheduler
Baylor Administration department
Dallas, Texas
07.2018 - 09.2024
- Dispatching incoming calls for all departments
- Scheduling Doctors Appointments
- Order Management
- Insurance verification
- Filing claims for Medicare
Customer Service Representative
Sitel
San Angelo, Texas
10.2013 - 05.2018
- Contacting New and existing customers to discuss their needs and explain how these needs could be met by specific products and Services.
- Answer customer's questions about products, availability, and credit Terms.
- Providing technical support.
- Inform customers of estimated delivery schedules, service contracts, warranties, or other information about purchased products.
Receptionist
Southern
San Angelo, TX
08.2008 - 10.2013
- Operate telephone switchboard to answer, screen, or forward calls.
- Providing information or scheduling appointments.
- Greeting people entering the establishment determines the nature of the visit.
- Direct or escort guests to specific destinations.
- File and maintain records, assist with invoices, and drawee, drawer experience.
- Maintaining lobby and reception area.
Education
Associates - Psychology
Dallas Community College
Dallas06.2025
General Education Diploma -
Howard College
San Angelo, Texas08.2013
Skills
- Fluent in Spanish
Timeline
Scheduler
Baylor Administration department
07.2018 - 09.2024
Customer Service Representative
Sitel
10.2013 - 05.2018
Receptionist
Southern
08.2008 - 10.2013
Associates - Psychology
Dallas Community College
General Education Diploma -
Howard College
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