Jo Ann Codner
Eatontown,NJ
Summary
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
19
19
years of professional experience
Work History
CSR
Red Bank Veterinary Hospital
04.2021 - Current
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
General Manger
Pet Valu
10.2012 - 12.2020
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Petco
06.2006 - 08.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Associate of Science - Social Sciences
Brookdale Community College
Lincroft, NJ06-2006
Skills
- Complaint handling
- Customer focus
- Active listening
- Conflict resolution
- Payment processing
- Client relations
- Customer service
- Stock management
Timeline
CSR
Red Bank Veterinary Hospital
04.2021 - Current
General Manger
Pet Valu
10.2012 - 12.2020
Assistant Manager
Petco
06.2006 - 08.2012
Associate of Science - Social Sciences
Brookdale Community College
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