Jo Ann Contreras
San Antonio,Texas
Summary
Seasoned retail and administrative professional with over 35 years of experience in accounting, payroll, operations, and customer service. Adept at managing financial records, ensuring compliance with internal controls, and providing leadership in fast-paced retail environments. Seeking to bring dedication, integrity, and a high level of efficiency to a team-focused organization.
Overview
39
39
years of professional experience
Work History
Administrative & Retail Operations Specialist
Big Lots
08.1998 - 01.2026
- Managed daily bookkeeping tasks including transaction logging, deposit preparation, and reconciliation of financial records to ensure accuracy and prevent loss.
- Oversaw cash control procedures by verifying till balances, auditing cash drawers, and preparing accurate daily bank deposits.
- Administered payroll processing and accounts payable, ensuring timely and accurate disbursements and recordkeeping in compliance with company policies.
- Facilitated the onboarding process by organizing and distributing hiring packets and assisting with documentation compliance.
- Delivered exceptional customer service by resolving inquiries, handling escalations, and maintaining a welcoming store environment.
- Coordinated markdown procedures, ensured accurate pricing, and supported inventory audits.
- Actively participated in stocking operations to maintain product availability and merchandising standards.
- Provided reliable support as a cashier, handling transactions efficiently and maintaining a professional demeanor under pressure.
Bookkeeper & Customer Service Associate
50 OFF
05.1987 - 08.1998
- Performed end-to-end bookkeeping responsibilities including transaction documentation, deposit tracking, and reconciliation reporting.
- Processed weekly payroll and managed accounts payable functions, maintaining accurate employee and vendor records.
- Delivered prompt and courteous customer service, addressing concerns and providing product information to enhance customer satisfaction.
- Executed cashier duties with precision, balancing drawers and ensuring transaction integrity.
- Collaborated with team members to support overall store efficiency and meet operational goals.
Skills
- Bookkeeping & Payroll Management
- Cash Handling & Financial Reconciliation
- Accounts Payable and Receivable
- Staff Onboarding & Hiring Packet Preparation
- Customer Relationship Management
- Retail Operations & Inventory Control
- Cashiering and POS Operations
- Time Management & Multitasking
- Problem Solving & Critical Thinking
- Team Leadership & Communication
Timeline
Administrative & Retail Operations Specialist
Big Lots
08.1998 - 01.2026
Bookkeeper & Customer Service Associate
50 OFF
05.1987 - 08.1998
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