Joann Cosio
Litchfield Park,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Managing Partner
Top Quality Lawn & Grounds Service
Glendale , AZ
2021.02 - Current
- Attended networking events to promote the company brand.
- Negotiated contracts with suppliers, vendors, and clients.
- Managed daily operations including staff management and client relations.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Maintained up-to-date knowledge of applicable employment laws including those pertaining to wages and overtime rules.
- Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.
- Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.
Member Advocate
Desert Financial Credit Union
Sun City , AZ
2015.01 - 2021.02
- Expanded client based through consistent product promotion and sales strategy.
- Open new customer accounts, including checking, savings, and lines of credit.
- Resolved member complaints efficiently and effectively.
- Achieved recognition from management for 12 consecutive months of meeting sales targets.
- Received regional branch recognition award for outstanding customer service.
Bank Teller
Desert Financial Federal Credit Union
Glendale , AZ
2010.09 - 2015.01
- Trained employees on cash drawer operation and sales techniques.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Examined checks for identification and endorsement.
- Built productive relationships with members to continually develop new bossiness.
Phone Representative (MAC)
Desert Financial Federal Credit Union
Phoenix , AZ
2008.04 - 2010.09
- Provided product and service information to members.
- Earned 100% satisfaction rating from members.
- Promptly responded to general inquires from members, staff, and clients via mail, email and fax.
- Built member confidence by actively listening to their concerns, and giving appropriate feedback.
- Earned "Top seller" for two consecutive quarters in 2011, 2012, 2013 and 2024.
- Educated customers on product and service offerings.
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Managed customer expectations by clarifying needs, identifying options, and recommending services.
Education
High School Diploma -
Dysart High School
El Mirage, AZ2001-05
Skills
- Assertiveness
- Customer Service
- Financial Procedures Adherence
- Team Collaboration
- Registration management
- Insurance Verification
- Financial Transactions
- Customer Relationship Management
Certification
- NMLS Certified
- Notary Specialist
Languages
Spanish
Native/ Bilingual
Timeline
Managing Partner
Top Quality Lawn & Grounds Service
2021.02 - Current
Member Advocate
Desert Financial Credit Union
2015.01 - 2021.02
Bank Teller
Desert Financial Federal Credit Union
2010.09 - 2015.01
Phone Representative (MAC)
Desert Financial Federal Credit Union
2008.04 - 2010.09
High School Diploma -
Dysart High School
- NMLS Certified
- Notary Specialist
Similar Profiles
Timothy WittmanTimothy Wittman
Owner/Operator at Top of the Lawn Mowing ServiceOwner/Operator at Top of the Lawn Mowing Service
Breanna BowmanBreanna Bowman
Office Assistant at Complete Lawn Grounds Maintenance, LLCOffice Assistant at Complete Lawn Grounds Maintenance, LLC
James DiazJames Diaz
Vice- President at Top Cut Lawn ServicesVice- President at Top Cut Lawn Services