Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joann Cosio

Litchfield Park,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Managing Partner

Top Quality Lawn & Grounds Service
Glendale, AZ
02.2021 - Current
  • Attended networking events to promote the company brand.
  • Negotiated contracts with suppliers, vendors, and clients.
  • Managed daily operations including staff management and client relations.
  • Set up new employees in the payroll system ensuring all paperwork was completed accurately.
  • Maintained up-to-date knowledge of applicable employment laws including those pertaining to wages and overtime rules.
  • Created reports to monitor changes in salary, overtime payments, vacation time, insurance coverage and other relevant employee information.
  • Provided guidance on employee relations issues such as performance management, disciplinary action, grievances.

Member Advocate

Desert Financial Credit Union
Sun City, AZ
01.2015 - 02.2021
  • Expanded client based through consistent product promotion and sales strategy.
  • Open new customer accounts, including checking, savings, and lines of credit.
  • Resolved member complaints efficiently and effectively.
  • Achieved recognition from management for 12 consecutive months of meeting sales targets.
  • Received regional branch recognition award for outstanding customer service.

Bank Teller

Desert Financial Federal Credit Union
Glendale, AZ
09.2010 - 01.2015
  • Trained employees on cash drawer operation and sales techniques.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Examined checks for identification and endorsement.
  • Built productive relationships with members to continually develop new bossiness.

Phone Representative (MAC)

Desert Financial Federal Credit Union
Phoenix, AZ
04.2008 - 09.2010
  • Provided product and service information to members.
  • Earned 100% satisfaction rating from members.
  • Promptly responded to general inquires from members, staff, and clients via mail, email and fax.
  • Built member confidence by actively listening to their concerns, and giving appropriate feedback.
  • Earned "Top seller" for two consecutive quarters in 2011, 2012, 2013 and 2024.
  • Educated customers on product and service offerings.
  • Ensured that all customer requests were handled efficiently in accordance with company policies.
  • Managed customer expectations by clarifying needs, identifying options, and recommending services.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
05-2001

Skills

  • Assertiveness
  • Customer Service
  • Financial Procedures Adherence
  • Team Collaboration
  • Registration management
  • Insurance Verification
  • Financial Transactions
  • Customer Relationship Management

Certification

  • NMLS Certified
  • Notary Specialist

Languages

Spanish
Native/ Bilingual

Timeline

Managing Partner

Top Quality Lawn & Grounds Service
02.2021 - Current

Member Advocate

Desert Financial Credit Union
01.2015 - 02.2021

Bank Teller

Desert Financial Federal Credit Union
09.2010 - 01.2015

Phone Representative (MAC)

Desert Financial Federal Credit Union
04.2008 - 09.2010

High School Diploma -

Dysart High School

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Joann Cosio