JOANN DARDEN
Security Professional
Hampton,GA
Summary
Veteran security professional with demonstrated expertise in building, grounds, personnel and asset protection. Excellent observational, problem-solving and decision-making skills combined with detail-oriented nature, unparalleled integrity and sound judgment. Familiar with various weaponry and well-trained in successful strategies for emergency response and de-escalating conflicts.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
PACKAGE HANDLER/UNLOADER
UPS
ATLANTA, GEORGIA
02.2022 - Current
- Unload, sort and scan packages in UPS hub
- Use hand-to-surface, top and bottom methods when handling packages
- Work in physically demanding and fast-paced warehouse environment and continuously lift, lower and slide packages
- Move packages into delivery area and loads them onto conveyor belts, trucks, or pallets
- Observes strict adherence to company policies, safety, security procedures
- Maintains clean working area
- Identifies errors in package information, defects, and any discrepancies
- Communicate with other warehouse personnel to ensure work efficiency
- Process workload with minimal supervision.
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Used hand-held scanners and physical logs to accurately track item movements
- Removed jams and unblocked conveyor system to maintain flow of goods
FULFILLMENT ASSOCIATE LEAD
Amazon
ATLANTA, GEORGIA
07.2019 - 02.2022
- Trained and shadowed all associates on order picker equipment, warehouse safety, and ergonomics
- Processed customer shipments and damages as well as prevent thefts
- Monitored employee productivity, identify inefficiencies, and make recommendations for process improvements
- Exceeded all performance production goals and manage production quality control during peak and non-peak periods
- Maintained safe and clean work environment by keeping workstations organized and safe per OSHA safety standards.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Proved successful working within tight deadlines and fast-paced atmosphere
- Collaborated with team members to achieve target results
- Unloaded incoming trucks and properly staged inventory for processing.
PROTECTIVE SECURITY OFFICER
Paragon Security
ATLANTA, GEORGIA
08.2018 - 03.2020
- Deployed to FEMA Disaster Recovery Centers after hurricane devastation to help establish order
- Screened and processed visitors entering Federal Government Facilities
- Responsible for safeguarding life, property, and critical space hardware at Federal Government Facilities
- Performed duties requiring moderate to arduous physical exertion involving standing for prolonged periods, walking, and running, climbing stairs or ladders
- Physically withstood exposure to unusual or inclement weather conditions and was able to perform assigned duties for any tour of duty consistent with security requirements
- Established security checkpoints at entrances to critical areas and designated buildings
- Provided direct patrols of critical facilities 24 hours day, seven days a week
- Provided first aid, CPR, and assisted during emergency situations when necessary.
POLICE OFFICER RECRUIT
Clayton County Police Department
Jonesboro, GA
08.2017 - 01.2018
- Attended and participated in P.O.S.T training
- Certified police training academy to pass all required classes, scenarios, physical training and other assigned duties and tasks
- Performed rigorous physical training
- Learned use and care of firearms, chemical agents, and other weapons
- Learned to drive motor vehicles under normal and emergency conditions safely
- Understood and carried out oral and written directions
- Learned to demonstrate command presence in conflict situations
- Spoke clearly and learned standard broadcasting procedures of police radio system
- Learned to establish and maintain effective working relationships with those contacted in course of employment; learned principles and practices of effective interpersonal communication and good customer service
- Learned to understand, interpret, and apply criminal and civil laws, court decisions, regulations, policies, and procedures with reference to laws of arrest, use of force, custody, search and seizure, juvenile laws and procedures, property crimes, crimes against persons, crimes against children, sex crimes, domestic violence, missing persons, weapons violations, alcohol, and controlled substances.
TRANSPORTATION SECURITY OFFICER
Department Of Homeland Security
Queens, NY
11.2011 - 09.2016
- Interacted with public, provided directions, and responded to inquiries in professional and courteous manner
- Maintained focus and awareness and work within stressful environment which includes noise from alarms, machinery, and people, distractions, time pressure, disruptive and angry passengers, and requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction
- Repeatedly lift and carry up to 150 pounds
- Continuously improved security screening processes and performance through training and development
- Continuously stood between one (1) to four (4) hours without breaks to carry out screening functions
- Took on role of leadership in step-up participation program
- Continuously gave input for ways to improve security functions in and around checkpoint/airport
- Provided top-notch protection for traveling public by conducting tests for explosives residue
- Screened over 500 passengers per day by verifying ID's and boarding passes
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property
- Identified potential airport security concerns and completed more in-depth checks as part of investigation.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage to check for prohibited items.
SURVELLIACE OPERATOR
Empire City Casino
Yonkers, NY
10.2012 - 12.2014
- Monitored casino and property via Closed Circuit Television (CCTV), digital recording programs
- Identified, recorded, and documented illegal and/or unusual activities occurring in areas under surveillance
- Maintained strict confidentiality for company when conducting observations and investigations
- Conducted routine surveillance filming; review surveillance footage; and complete documentation to detect suspicious activities and behavior throughout casino
- Monitored property alarm system
- Reviewed recordings associated with jackpots.
- Researched cheating methods and advantage play systems to quickly identify illegal activity
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas
- Identified illegal activities and alerted floor security personnel to address concerns
- Reviewed live and archived video surveillance footage for investigative purposes
SECURITY SUPERVISOR
Irongate Security
NEW YORK, NY
04.2001 - 10.2014
- Performed inspections of personnel and patrons, confiscate illicit substances and prohibited items
- Patrolled all areas of club to ensure safety of staff and customers
- Apprehend or evict trespassers
- Escorted customers and employees
- Controlled situations of fights and accidents of customers and personnel effectively
- Received strong performance reviews from management
- Implemented security measures, which resulted in 85% decrease in incidents
- Trained 20 new security officers
- Supervised team of 7 security personnel during shift
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
SECURITY SUPERVISOR
Contemporary Services Corporation.
Flushing, NY
07.2007 - 08.2014
- Performed oversight of line employees and supervisors as they performed their duties, including bag searches and patrol all areas of The National Tennis Center, Food Court, VIP Suites, and all Tennis Courts.
- Assisted with USTA Command Center as it pertains to video surveillance of complex.
- Warned persons of rule infractions or violations and apprehend or evict violators from premises.
- Planned, scheduled, organized, and directed work, trained personnel and recommend applicants for employment or for discipline, termination, or retention.
- Assisted in development of security policy and procedures.
- Ordered, maintained, and issued uniforms, clothing and equipment.
- Received outstanding performance reviews.
- Supervised team of 25 security personnel during shift.
- Trained 0ver 100 new security officers and supervisors.
Education
M.S - Criminal Justice
Monroe Graduate School
09.2009 - 04.2011
B.A. - Criminal Justice
Monroe College
09.2006 - 04.2009
Skills
Loading and unloading
Weapons screening
CCTV Monitoring
Emergency Response
Safety and security
Firearms expertise
Surveillance
Criminal Investigations
Incident reports
Staff monitoring
Schedule Management
Microsoft word, excel and powerpoint
Problem-solving skills
Timeline
PACKAGE HANDLER/UNLOADER
UPS
02.2022 - Current
FULFILLMENT ASSOCIATE LEAD
Amazon
07.2019 - 02.2022
PROTECTIVE SECURITY OFFICER
Paragon Security
08.2018 - 03.2020
POLICE OFFICER RECRUIT
Clayton County Police Department
08.2017 - 01.2018
SURVELLIACE OPERATOR
Empire City Casino
10.2012 - 12.2014
TRANSPORTATION SECURITY OFFICER
Department Of Homeland Security
11.2011 - 09.2016
M.S - Criminal Justice
Monroe Graduate School
09.2009 - 04.2011
SECURITY SUPERVISOR
Contemporary Services Corporation.
07.2007 - 08.2014
B.A. - Criminal Justice
Monroe College
09.2006 - 04.2009
SECURITY SUPERVISOR
Irongate Security
04.2001 - 10.2014