JoAnn Delgado
College Station
Summary
Dynamic Benefits Specialist with proven expertise in insurance verification and customer support at BVCAA HealthPoint. Excelled in bilingual communication and multitasking, enhancing client satisfaction and efficiency. Demonstrated adaptability by mastering multiple software systems and reducing call handling times, contributing to improved service levels. Achieved significant impact in assisting clients with Medicaid applications, leveraging active listening and self-motivation skills.
Overview
16
16
years of professional experience
Work History
Benefits Specialist
BVCAA HealthPoint
02.2009 - Current
- Verify Insurance
- Verify demographics and phone numbers
- Help pregnant women apply for medicaid/chips
- Help parents apply for children medicaid/chips
- help females apply for healthy texas women's medicaid
- determine if pts qualify for programs based off their income (sliding fee scale)
- did reminder calls confirming appointments
- scheduled appointments with providers
- scanning paperwork
- help pts apply for market place insurance
Call Center Representative
Bvcaa-brazos Valley Community Action Agency
02.2009 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Verifying insurance/medicaid/chips
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Created telephone encounters with patienst concerns and needs
- Did reminder calls for multiple providers
- Informed pts of the no show policy
Front Desk Receptionist
Bvcaa-brazos Valley Community Action Agency
02.2009 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Handled assignments independently with good judgement and critical thinking skills.
- Verified medicaid/insurnce /chips
Education
GED -
Navasota High School
Navasota, TX05-1999
Skills
- Bilingual spanish speaking
- Bilingual spanish reading
- Bilingual spanish writting
- Multitasking
- Multitasking Abilities
- Active listening
- Adaptability and flexibility
- Self motivation
Accomplishments
I have a certificate accomplishment as a medical asstiant
Languages
Spanish
Native or Bilingual
Timeline
Benefits Specialist
BVCAA HealthPoint
02.2009 - Current
Call Center Representative
Bvcaa-brazos Valley Community Action Agency
02.2009 - Current
Front Desk Receptionist
Bvcaa-brazos Valley Community Action Agency
02.2009 - Current
GED -
Navasota High School
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