Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
References
Timeline
Generic
Joann Eddy

Joann Eddy

Wilkes-Barre,PA

Summary

A talented Professional with Honors and Distinction in Leadership and Services, Seeking Full-Time Employment. Skilled with over ten years of experience in entrepreneurship, planning, developing as a Property Manager, business startup, retail, sales, patient processes, logistics, warehousing, and implementing rental & repair processes. Creative professional with extensive project experience from concept to development. Training in Natural Gas Field, Osha training, Oil and Gas field technician. I have one year of experience as a pharmacy technician and six years of experience as a health caregiver. I hold a bachelor’s degree in health sciences & master’s degree in psychology in Industrial-organizational psychology have been accepted into Medical School to Enter Doctorate School in Lombard IL. I developed strong skills with my 6 years of education and over ten years of gainful employment. I have strong ethical problem-solving and crisis-management skills by working with clients who were experiencing mental health crises or challenging behaviors. I was able to de-escalate situations and provide support to clients calmly and professionally. As a result, I reduced incidents of aggressive behavior by 30%. I also developed strong communication and interpersonal skills by working with clients, families, and healthcare professionals. I provided education and support to families and collaborated effectively with healthcare providers to ensure that my clients received the best possible care. Finally, I developed strong organizational and time management skills, allowing me to efficiently manage client care plans, medication schedules, and other administrative tasks. I was able to document client progress and communicate effectively with healthcare providers to ensure that my clients received continuous quality care. Overall, my work as a Direct Care Worker in the MHMR field allowed me to positively impact my clients' lives while also developing valuable skills in problem-solving, communication, and time management. Selected by campus administration to participate among top students in a leadership program. Membership-Active- NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS – MEMBER DATE 2019 – PRESENT.

Overview

17
17
years of professional experience

Work History

Direct Care Worker

Case Management/Age Place
Luzerne County, Pa
01.2021 - Current
  • In the MHMR (Mental Health and Mental Retardation) field for six years, I gained extensive experience in providing care for individuals with developmental disabilities and mental health conditions
  • During my time in this role, I was responsible for managing client care plans, providing personal care, administering medications, and ensuring the safety and well-being of my clients
  • Documented vitals, behaviors, and medications in client medical records
  • Helped clients manage money, pay bills, and shop for groceries or personal items
  • Remained alert to problems or health issues of clients and competently responded
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Administered medication as directed by physician
  • Scheduled and accompanied clients to medical appointments
  • Monitored and assisted residents through individual service plans
  • Kept clients engaged in social networks and communities for personal health and growth
  • Determined specific needs and provided the most appropriate level of services for patient well-being
  • Through my work, I made a difference in my client's lives by providing compassionate care and support to help them achieve their goals
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Project Manager

Sunset Rising Estate LLC
Wilkes-Barre, PA
04.2014 - Current
  • Identified plans and resources required to meet project goals and objectives
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Met project deadlines without sacrificing build quality or workplace safety
  • Planned, designed, and scheduled phases for large projects
  • Developed and initiated projects, managed costs, and monitored performance
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
  • Monitored project performance to identify areas of improvement and adjustment
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Negotiated and managed third-party contracts related to project deliverables
  • Provided detailed project status updates to stakeholders and executive management
  • Monitored project progress, identified risks, and took corrective action as needed
  • Developed and implemented project plans and budgets to ensure successful execution
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.

Office Manager

Chiropractic & Rehab Associates
Tunkhannock, PA
01.2007 - 11.2009
  • Updated reports, managed accounts, and generated reports for company database
  • Managed office operations while scheduling appointments for department managers
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Maintained computer and physical filing systems
  • Delivered performance reviews, recommending additional training or advancements
  • Reported to senior management on organizational performance and progress toward goals.

Education

Behavior Analyst

Purdue Global University
West Lafayette, IN
12-2024

Master's degree - Industrial & Organizational Psychology

Purdue Global University
01.2024

NATURAL GAS PENNSYLVANIA COLLEGE OF TECHNOLOGY
10.2011

Bachelor of Science - Health Science & Wellness

Purdue Global University

Skills

  • Property Management
  • Six Sigma
  • Lean
  • Lean Manufacturing
  • Pharmacy Technician Experience
  • Microsoft Office
  • Crisis Intervention
  • Case Management
  • Quality Assurance
  • Project Management
  • Process Improvement
  • Developmental Disabilities Experience
  • Social Work
  • Covid-19
  • Certification in Lean Six Sigma Foundation
  • Osha knowledgeable/ Lean six-stigma/ Safety

Affiliations

NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS, Active, 2019 - Present

Additional Information

Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session. Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal setting. Success Networking Teams: Participated in peer-based leadership development teams. Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments. Property Management Six Sigma Lean Lean Manufacturing Pharmacy Technician Experience Microsoft Office Crisis Intervention Case Management Quality Assurance Project Management Process Improvement Developmental Disabilities Experience Social Work Certifications and Licenses Covid-19 August 2020 to Present Covid 19 certified Additional Information SKILLS Bachelor Degree in Health & Wellness GPA 3.57 Excellent communication/Customer Service/Sales Microsoft Word/Power Point Building Website/Making Syllabus/Developing Plans for Education Proficiency in Management and training as well as people building Proficient in building value and money Time management skills Certification in Lean Six Sigma Foundation Certification Covid 19 Osha knowledgeable/Lean six stigma/Safety

References

References available upon request.

Timeline

Direct Care Worker

Case Management/Age Place
01.2021 - Current

Project Manager

Sunset Rising Estate LLC
04.2014 - Current

Office Manager

Chiropractic & Rehab Associates
01.2007 - 11.2009

Behavior Analyst

Purdue Global University

Master's degree - Industrial & Organizational Psychology

Purdue Global University

NATURAL GAS PENNSYLVANIA COLLEGE OF TECHNOLOGY

Bachelor of Science - Health Science & Wellness

Purdue Global University
Joann Eddy