Joann Edelstein
Jacksonville,AR
Summary
I am a highly motivated go-getter, with a keen eye for the bigger picture. I am looking for an opportunity to prove my worth and advance my career in the field of Sales & Marketing. I consider myself to be an effective team player with excellent leadership skills and an analytical approach to the solving of problems. My experience includes high-pressure roles, implementation of tactics and sales techniques. I believe given a chance I would become an asset to your company.
Overview
24
24
years of professional experience
Work History
Director of Sales
Intercontinental hotel Kuala Lumpur
12.2016 - 04.2022
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Acting DOSM
Intercontinental hotel Kuala Lumpur
05.2019 - 12.2019
- Act as Director of Sales and Marketing in InterContinental Kuala Lumpur.
Director of Sales
Grand Millennium Kuala Lumpur
02.2014 - 11.2016
- Manage sales, catering & revenue functions
- Oversee 9 sales team members.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Assistant Director of Sales
Grand Millennium Kuala Lumpur
11.2010 - 01.2014
- Support Director of Sales in driving sales effectiveness for room sales, covering development of the key account base both RFP accounts as well as locally negotiated for local and regional markets dealing directly with our regional offices globally as champion of RFP and team leader for our hotel.
Senior Account Manager
HOTEL Nikko kuala LUMPUR (currently intercontinental)
04.2009 - 11.2010
- Drive FIT & GIT Business & Catering business, covering development of the key account base for the hotel both locally and Singapore.
Senior Account Manager
sheraton imperialkuala Lumpur
05.2005 - 04.2009
- Responsible to cover Singapore market for corporate sales for direct sales solicitation of key accounts from RFP and MNC companies.
Senior Account Manager
Le meridien kuala lumpur
05.2003 - 04.2005
- Responsible to cover Singapore market for corporate sales for direct sales solicitation of key accounts from RFP and MNC companies.
Senior Sales Manager
prince hotel kuala lumpur
05.2001 - 04.2003
- Manage the key account portfolio for the hotel including: Shell, BP, Baker Hughes, Technip, Weatherford, Exxon Mobil, Caltex, Oracle, Alstom Power, LG Electronics, Samsung.
Account Manager
renaissance hotel Kuala Lumpur
11.1997 - 04.2001
- Managing Corporate accounts (local, international covering Singapore).
Education
Diploma in Hotel Management -
Stamford College, Kuala Lumpur
04.1997
Diploma in Computers Studies -
Informatics College, Petaling Jaya
07.1992
Form 1 – Form 5 -
Assunta Secondary School, Petaling Jaya
01.1990
Skills
- Proficient in Delphi, Opera, Amadeus, Fidelio Front Office, Sales and Catering Systems, Word 6, Excel, Ideas Yield Management system and group evaluation, Forecasting weekly as part of forecast team, Groups Management, Yearly contribution on Sales & Marketing plans & budgets, team management skills, with very strong capabilities in communications and attention to details to ensure customer experiences are of the highest standards at all times
- Sales qualifying and business development
- Prospecting, development and qualifying new accounts, maximize conversions
- Part of the Revenue & Yield Management team
- Delphi champion
- RFP champion
- Focus Group for marketing intelligence weekly on comp set
- Support Development of Sales Training Materials
- Team member 2 pre-opening hotels and Launch
- Creative sales Team Leadership
- Opera database management team leader
- Deal Closing
- Sales team motivation
- Sales Coaching
- Key account targeting
- Rapport and relationship building
- New Business Development
- Relationship Building
- Account Management
- Customer Portfolio Management
- Client Relationship Management
Personal Information
- Date of Birth: 04/28/73
- Marital Status: Married
References
Reference's on Request
Timeline
Acting DOSM
Intercontinental hotel Kuala Lumpur
05.2019 - 12.2019
Director of Sales
Intercontinental hotel Kuala Lumpur
12.2016 - 04.2022
Director of Sales
Grand Millennium Kuala Lumpur
02.2014 - 11.2016
Assistant Director of Sales
Grand Millennium Kuala Lumpur
11.2010 - 01.2014
Senior Account Manager
HOTEL Nikko kuala LUMPUR (currently intercontinental)
04.2009 - 11.2010
Senior Account Manager
sheraton imperialkuala Lumpur
05.2005 - 04.2009
Senior Account Manager
Le meridien kuala lumpur
05.2003 - 04.2005
Senior Sales Manager
prince hotel kuala lumpur
05.2001 - 04.2003
Account Manager
renaissance hotel Kuala Lumpur
11.1997 - 04.2001
Diploma in Hotel Management -
Stamford College, Kuala Lumpur
Diploma in Computers Studies -
Informatics College, Petaling Jaya
Form 1 – Form 5 -
Assunta Secondary School, Petaling Jaya