Summary
Overview
Work History
Education
Skills
Timeline
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JoAnn Esquivel

Floresville,TX

Summary

Dynamic Order Processing Specialist with proven expertise at Materials Bespoke Tile and Stone, excelling in sales order processing and customer service. Recognized for enhancing order accuracy and fostering strong client relationships. Adept at invoice generation and problem-solving, ensuring timely deliveries and high satisfaction rates. Reliable team player committed to operational excellence.

Professional in order processing with extensive experience in managing and optimizing order workflows. Strong focus on team collaboration, ensuring seamless operations and achieving results. Dependable in adapting to changing needs, with expertise in inventory management, customer service, and logistics coordination. Known for reliability, problem-solving skills, and commitment to excellence in every task.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

Order Processing Specialist

Materials Bespoke Tile and Stone
01.2024 - Current
  • Processed customer orders efficiently using order management software.
  • Assisted in maintaining accurate inventory records for timely order fulfillment.
  • Communicated with vendors to ensure on-time delivery of products.
  • Collaborated with team members to resolve order discrepancies effectively.
  • Documented shipping information for orders and tracked packages when necessary.
  • Assisted customers with product and service selections.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Maintained an organized database of customer orders, tracking progress from initiation to completion.
  • Coordinated with warehouse staff for accurate inventory management and timely shipment of products.
  • Developed strong relationships with clients through personalized attention and prompt response times.
  • Served as a key liaison between customers, sales representatives, and logistics teams to ensure seamless coordination throughout the entire ordering process.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
  • Process Credit Card transactions.
  • Additional duties of assisting the Warehouse Manager with several job duties such as the Truck Report, the Master Bill and Hold Report, the Discrepancy Report and weekly checks of the Showroom folders.

Customer Support Specialist

Wells Fargo & Company
09.2020 - 01.2024
  • Resolved customer inquiries via phone, chat, and email, ensuring high levels of satisfaction.
  • Developed and maintained comprehensive knowledge of financial products and services to provide accurate support.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Processed checks received for payments for several Wells Fargo departments.
  • Handled the CEO and Board of Directors complaint mail and forwarded the issues to the proper department for handling.

Print Technician

Wells Fargo & Company
12.2001 - 01.2024
  • Operated and maintained printing equipment to ensure high-quality output.
  • Troubleshot printing issues, minimizing downtime and enhancing workflow efficiency.
  • Assisted in training new technicians on equipment operation and safety protocols.
  • Implemented process improvements that increased production speed without compromising quality.
  • Managed multiple projects simultaneously while maintaining attention to detail and meeting strict deadlines.
  • Improved turnaround times by implementing efficient workflow systems and prioritizing urgent orders.
  • Reduced downtime with timely troubleshooting and repair of print machinery malfunctions.
  • Provided exceptional customer service by addressing client concerns and delivering quality products on time.
  • Consistently met tight deadlines with quick problem-solving skills and effective communication among team members.
  • Developed strong relationships with clients through active listening, clear communication, and understanding their specific needs.
  • Checked final products for quality and durability, ensuring high-quality and long-lasting work.
  • Trimmed book edges using cutting machines and hand cutters.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.

Education

High School Diploma -

Foy H Moody
Corpus Christi, TX
05-1983

Skills

  • Sales order processing
  • Invoice generation
  • Data entry skills
  • Order tracking
  • Invoicing and billing
  • Verifying shipments
  • Updating logs
  • Materials inspection
  • Preparing boxes
  • Tracking packages
  • Order proofing
  • Releasing orders
  • Teamwork and collaboration
  • Quick learner
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Reliability
  • Phone and email etiquette

Timeline

Order Processing Specialist

Materials Bespoke Tile and Stone
01.2024 - Current

Customer Support Specialist

Wells Fargo & Company
09.2020 - 01.2024

Print Technician

Wells Fargo & Company
12.2001 - 01.2024

High School Diploma -

Foy H Moody

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