JoAnn F. Lundell
Coeur D Alene,ID
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Terms & Conditions Analyst
Conifer Health Solutions
Frisco, TX
01.2020 - Current
- Efficiently completed all command center CIDS for facility with high accuracy.
- Managed aged accounts over three days while overseeing high-value accounts daily.
- Generated impact and credit reports upon request to facilitate informed decision-making.
- Assisted coworkers with CIDS during absences or when additional support was required.
- Reviewed accounts daily to monitor proactively and resolve issues.
Patient Account Representative
Emanuel Medical Center/TENET
Turlock, CA
01.2019 - 01.2020
- Verified insurance eligibility through web and phone communications.
- Ensured timely submission of claims with complete documentation.
- Reviewed credit balances and issued refunds to patients or insurance companies.
- Managed Aged Trial Balance report in Excel to process accounts promptly.
- Maintained equipment conditions by clearing jams, replacing toner, and requesting repairs.
- Followed up on inquiries from patients and insurance companies efficiently.
- Trained new employees on departmental systems, policies, and workflows.
T&C Coordinator
Conifer Health Solutions
01.2018 - 01.2019
- Remote Reviews Zero Expected Report and resolves pricing issues by researching Nthrive and Payor Plan codes and correcting pricing issues.
- Reviews Credit reports and resolved issues by submitting adjustment requests if necessary to correct credit.
- Trained in Command Center functions, updating plan codes, submitting requests to rebill, and requests to NPAC to transfer payments.
- Works other daily and month end reporting queries and reviews for improperly adjudicated acts.
- Assists other NIC function areas with other processes as needed.
- Creates and maintains system tables for specific coding, billing and appeals addresses.
Healthcare Billing/Follow-up Supervisor
Emanuel Medical Center
Turlock, CA
01.2017 - 01.2018
- Responsible for all aspects of day-to-day supervision and leadership of Patient Account Representatives, but not limited to Performance Management metrics of collections, productivity, quality and aging.
- Completes monthly Quality reviews as well as mid-year and year-end Performance Reviews.
- Complete spreadsheets in Excel to resolve payer issues.
- Monitor Staff scheduling and adherence to time and attendance protocol.
- Responsible for all aspects of A/R Management, including but not limited to maintaining workload balance, ensuring maximum efficiency.
- Train, develop, motivate and assist subordinates in reaching new levels of skills and knowledge.
Patient Accounts Representative
Emanuel Medical Center
Turlock, CA
10.2006 - 10.2017
- Responsible for verifying insurance eligibility via the web or by phone.
- Assured claims are sent with appropriate documentation and are submitted, followed up in a timely manner.
- Review credit balances on accounts and issue refund to Insurance Company or the patient based on Company policies.
- Work Aged Trial Balance report on Excel to assure that all assigned accounts are worked timely to avoid administrative adjustments.
- Properly operates and maintains the conditions of equipment by performing tasks such as clearing paper jams, replacing toner cartridges and calling for repairs.
- Follow up on phone calls that were received by either patients or insurance companies in a timely manner.
- Train new employees in systems policies and workflows per Department policies.
Education
Diploma -
Turlock High School
Turlock, CA06-1988
Some College (No Degree) - Clerical
Modesto Junior College
ModestoSkills
- Excel and spreadsheets
- Customer service
- Team collaboration
- Account management
- Meditech and ACE programs
- Computer literacy
- Oral and written communication
- Data entry
- QuickBooks and Microsoft Office
Area Of Expertise
- Excel Spreadsheets
- Customer Service
- Team Oriented
- Account Maintenance
- Meditech Program
- ACE Program
- Computer Literacy
- Oral & Written Communications
- Data Entry
- Word & Window programs
- Quick Books
- Windows Outlook
References
References available upon request.
Timeline
Terms & Conditions Analyst
Conifer Health Solutions
01.2020 - Current
Patient Account Representative
Emanuel Medical Center/TENET
01.2019 - 01.2020
T&C Coordinator
Conifer Health Solutions
01.2018 - 01.2019
Healthcare Billing/Follow-up Supervisor
Emanuel Medical Center
01.2017 - 01.2018
Patient Accounts Representative
Emanuel Medical Center
10.2006 - 10.2017
Diploma -
Turlock High School
Some College (No Degree) - Clerical
Modesto Junior College
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