Joann Gentry
Clayton,NC
Summary
Dedicated professional with extensive experience in window treatments and customer service. Recognized for strong attention to detail and team collaboration. Prepared to leverage expertise in client relations to foster positive experiences and drive business success.
Overview
30
30
years of professional experience
Work History
Window Covering Specialist
J C Penney Sales Associates
Cary, NC
02.2005 - 05.2019
- Designed customized window treatment solutions based on client needs and preferences.
- Collaborated with clients to select fabrics, styles, and colors for optimal aesthetics.
- Demonstrated product features and benefits to enhance customer purchasing decisions.
- Trained junior associates on installation techniques and product knowledge.
- Assisted customers with product inquiries and selection, enhancing satisfaction.
- Maintained cleanliness and organization of checkout area to improve workflow.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at registers, communicating restock needs effectively.
- Implemented upselling techniques to increase average transaction value consistently.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Bookkeeper
Michaels Arts and Crafts
Raleigh, NC
04.2001 - 02.2004
- Managed financial records, ensuring accuracy and compliance with accounting standards.
- Reconciled bank statements and account discrepancies to maintain up-to-date financial information.
- Processed accounts payable and receivable transactions efficiently, enhancing cash flow management.
- Implemented streamlined bookkeeping procedures, reducing processing time for monthly reports.
- Managed cash drawer, ensuring accurate cash handling and reporting.
Production Assembler
Cooper Tools
Apex, NC
01.1989 - 04.2003
- Assembled components efficiently using hand tools and machinery.
- Conducted quality checks to ensure compliance with production standards.
- Collaborated with team members to streamline assembly processes.
- Trained new employees on assembly techniques and safety protocols.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
Education
No Degree - Electives
Wake Technical Community College
Raleigh, NC02-2010
High School Diploma - Electives
East High School
Youngstown, OH06-1977
Certificate - Nursing Asst.
Rutledge College
Raleigh NC05-1989
High School Diploma -
Choffin Career Ctr.
Youngstown, OH06-1977
Skills
- Follow-up techniques
- Design aesthetics
- Client relationship building
- Maint customer relationship
- Window measurement expertise
Timeline
Window Covering Specialist
J C Penney Sales Associates
02.2005 - 05.2019
Bookkeeper
Michaels Arts and Crafts
04.2001 - 02.2004
Production Assembler
Cooper Tools
01.1989 - 04.2003
No Degree - Electives
Wake Technical Community College
High School Diploma - Electives
East High School
Certificate - Nursing Asst.
Rutledge College
High School Diploma -
Choffin Career Ctr.