Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Joann George

Summary

My objective is to secure a customer service position with your company. Maintain customer satisfaction and improve customer experience through my proven problem solving skills,customer experience and project knowledge. Pursuing new professional challenges with a growth oriented company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Miami Dade County Transit

Bus Operator
03.2021 - Current
  • Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.

Amazon

Warehouse Stocker
08.2020 - 01.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

City Year

ELA Assistant
07.2019 - 06.2020
  • Working with lower level students in ElA
  • Planning school events
  • Creating partnership
  • Developed innovative lesson plans to engage students in English language learning.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Prepared and implemented lesson plans covering required course topics.

Customer Service

American Airlines Arena
12.2017 - 04.2018
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Contributed to positive work environment by actively participating in team meetings and offering constructive feedback when appropriate.
  • Assisted in training new hires, sharing best practices for exceptional customer service delivery.

Education

High School -

Miami Norland Senior High
Miami, FL
06-2018

Skills

  • Dependability
  • Cashier
  • Responsible
  • Organizing
  • Inventory
  • Leadership
  • Self-defense training
  • Multitasking
  • Adaptive thinking
  • Hospitality

Certification

  • [Hospitality and Tourism] [Miami Norland ] 2018

Languages

English
Full Professional
Creole
Limited Working

Timeline

Miami Dade County Transit

Bus Operator
03.2021 - Current

Amazon

Warehouse Stocker
08.2020 - 01.2021

City Year

ELA Assistant
07.2019 - 06.2020

Customer Service

American Airlines Arena
12.2017 - 04.2018

High School -

Miami Norland Senior High

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Joann George