Jo Ann GOMEZ
CLOVIS,NM
Summary
Dynamic Office Manager at Associated Physicians & Practitioners LLC, recognized for enhancing operational efficiency and fostering a collaborative team environment. Expert in customer service and payroll processing, I successfully implemented streamlined processes that reduced costs and improved workflow, while training staff to excel in their roles and ensuring exceptional client relations.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
26
26
years of professional experience
Work History
Office Manager
Associated Physicians & Practitioners LLC.,
06.1999 - Current
- Oversaw daily office operations, ensuring efficiency and compliance with organizational policies.
- Managed scheduling and appointment coordination for multiple physicians, optimizing patient flow and resource allocation.
- Developed and implemented administrative processes that improved workflow and reduced operational delays.
- Trained and mentored junior staff, fostering a collaborative environment to enhance team performance.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing best practices.
- Coordinated communication between departments, facilitating seamless information sharing and collaboration on patient care initiatives.
- Managed vendor relationships, negotiating contracts to ensure cost-effective procurement of office supplies and services.
- Implemented electronic health record systems, enhancing data accuracy and accessibility for clinical staff.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 6 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma -
Clovis High School
Clovis, NMSkills
- Customer service
- Office management
- Data entry
- Attention to detail
- Customer relations
- Billing
- Payroll processing
- Account reconciliation
- Credit and collections
- Scheduling
- Employee supervision
- Multitasking Abilities
Timeline
Office Manager
Associated Physicians & Practitioners LLC.,
06.1999 - Current
High School Diploma -
Clovis High School