Joann Harbin
Dallas,GA
Summary
Highly-motivated employee with desire to take on new challenges. Over a decade of experience in Administrative Support, Analysis and Management. Countless years of reliability, dedication, productivity, self-disciplined, strong character. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth. Advanced knowledge in Billing & Coding, CPT, HCPCS; ICD 9 / ICD 10-CM, Accounting skills, MicroSoft, Outlook, EPIC, SAP, PowerPoint, Spreadsheets.
Overview
10
10
years of professional experience
Work History
Insurance Verification Specialist
Exact Sciences
01.2022 - Current
- Verifies patient demographics in Electronic Health Record (EHR) Electronic Medical Record (EMR)
- Verifies health insurance coverage and benefits for assigned payers etc., Blue Cross Blue Shield, commercial, worker's compensation, and government/state insurance plans and determines patient's responsibility
- Use of medical research databases and resources
- Stay up to date on complex insurance regulations
- Proficient in medical terminology.
Patient Access Specialist
WellStar Hospital (Paulding)
07.2018 - 01.2022
- Ensures a pleasant experience for patients and visitors
- Interviews patients and/or their representatives to obtain complete and accurate demographics, require for billing and collecting patient accounts
- Knowledge and cross trained in several departments within hospital setting to obtain accurate financial and insurance information required for billing and authorization, reauthorization, verifying insurance information, collecting patient accounts, which includes collecting any co-pays and deductibles necessary.
Patient Intake Coordinator
Fresenius Medical Care
11.2015 - 03.2018
- Takes encounters by phone, documents, notifies appropriate Clinical Manager and adjusts schedule accordingly for New Transfer and Permanent Patients
- Files all office records necessary
- Assists with implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy
- Maintains positive working relationships with current and potential referral sources
- Responsible for verification of insurance benefits, authorization and reauthorizations
- Ensures seamless transition of patient to Dialysis, plan of care initiation, and coordination of care with multiple service providers and Fresenius team.
Fraud Analyst II
Bank of America
04.2014 - 10.2015
- Identifies and analyzes the credit card fraud cases and card holder information
- Communicates with cardholders to ensure their account safety and prevent loss
- Investigates and analyzes the causes, methods and process of fraud activities and generates debit card fraud prevention and analysis reports.
Subject Matters Expert, Trainer, Quality Assurance Specialist
Alorica
05.2014 - 03.2015
- Trainer, prepared classes of 20 or more for customer service representation
- Take calls that your agents can't handle and be available when agents appears to need assistant
- Monitor queue and track inbound calls
- Keep agents aware of inbound calls, calls waiting, abandonment rate
- Motivate and encourage agents through positive communication and feedback.
Education
Certified Professional Coder -
AAPC
Atlanta, GA12-2023
Certified Patient Accounts Representative Certification {CPAR} -
01.2020
Associate of Applied Science, Medical Administrative Office Assistant degree -
01.2012
Certificates in Health Information Technology; Information Support Specialist -
01.2011
Clinical Practitioner Consultant -
01.2011
Associate of Arts, General Study's degree -
01.2010
Skills
- Claims Processing
- Insurance knowledge
- Customer Database Systems
- Document Management
- HIPAA Compliance
- Insurance Billing
- Insurance Coverage Verification
- Coverage and Authorizations
- Medical Billing
- Communication and Interpersonal Skills
- Analytical Thinking
- Attention to Detail
- Data Security and Confidentiality
- Medical Terminology
Timeline
Insurance Verification Specialist
Exact Sciences
01.2022 - Current
Patient Access Specialist
WellStar Hospital (Paulding)
07.2018 - 01.2022
Patient Intake Coordinator
Fresenius Medical Care
11.2015 - 03.2018
Subject Matters Expert, Trainer, Quality Assurance Specialist
Alorica
05.2014 - 03.2015
Fraud Analyst II
Bank of America
04.2014 - 10.2015
Certified Professional Coder -
AAPC