Joann Havens

• Ensured compliance with company policies and procedures related to route management.
• Ensure compliance with DOT and DOE Regulations
• Ensured Drug testing was handled incompliance with the DOT Testing
• Ensured efficient allocation of staff through effective coordination of departmental scheduling.
• Provided guidance to team members in managing challenging situations during daily operations.
• Analyzed data from past routes in order to optimize future routes for increased efficiency.
• Identified opportunities to enhance the organization's routing system.
• Established and fostered strong relationships with Administrator, ESE Specialist/Clerks, and various Stakeholders.
• Resolved conflicts professionally among Parents, drivers, monitors, and school personnel.
• Scheduled and conducted drivers' meetings for effective communication of new policies and updates.
• Provided thorough safety instruction to newly recruited personnel operating vehicles.
• Evaluated driver performance against established goals and objectives.
• Utilized GPS navigation systems to plan optimal routes.
• Organized schedules and reviewed performance of 42 drivers and 23 monitors.
• Collaborated closely with other Route Managers and Operations Manager to continuously improve route efficiency and implement best practices.
• Communicated with lead drivers to manage route coverage
• Demonstrated professional conduct with parents, students, school

officials, and other drivers to deliver outstanding customer service.

• Obeyed DOT and DOE rules and regulations and local laws to maximize safety.
• Used navigation equipment and two-way radio while remaining focused on safety.
• Operated motorized ramps and lifts to assist special needs students. Maintained order and discipline on bus to prevent accidents or injuries.
• Reported accidents and completed required reports.
• Adhered to schedules and safety protocols to enhance transportation service.
• Transported passengers on predetermined routes while obeying traffic regulations.
• Reconfigured routes to accommodate added or removed scheduled stops.
• Transported only authorized students and discharged at approved stops.
• Communicated emergencies, delays due to weather and carrier schedule changes to schools and supervisors.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Complied with local traffic regulations and safety requirements for bus operation.
• Drive multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
• Acquired and maintained certification in basic first aid and CPR.
• Maintained order among passengers and explained safety rules and hazards.
• Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
• Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
• Organized and submitted company forms and regulatory documents.
• Use Web Compas and Seon programs to help route new students and track busses.

• Organized schedules and reviewed performance of 62 drivers and 18 monitors.
• Completed pre- and post-trip inspections of assigned equipment and vehicles.
• Collaborated closely with Route Managers to continuously improve route efficiency and implement best practices.
• Oversee daily attendance records and provide records to management and payroll.
• Communicated with other lead drivers to manage route coverage
• Demonstrated professional conduct with parents, students, school officials, and other drivers to deliver outstanding customer service.
• Coordinated with drivers/ monitors and remained flexible in work scheduling to meet route needs needs.
• Learned and followed school transportation procedures.
• Followed schedules and routes to maintain timely arrivals and departures.
• Obeyed DOT rules and regulations and local laws to maximize safety.
• Used navigation equipment and two-way radio while remaining focused on safety.
• Operated motorized ramps and lifts to assist special needs students.
• Maintained order and discipline on bus to prevent accidents or injuries.
• Transported students and teachers on school activity trips while exercising responsible leadership.
• Reported accidents and completed required reports.
• Performed routine bus maintenance and cleaning for ideal condition.
• Adhered to schedules and safety protocols to enhance transportation service.
• Transported passengers on predetermined routes while obeying traffic regulations.
• Reconfigured routes to accommodate added or removed scheduled stops.
• Transported only authorized students and discharged at approved stops.
• Communicated emergencies, delays due to weather and carrier schedule changes to schools and supervisors.
• Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
• Complied with local traffic regulations and safety requirements for bus operation.
• Drive multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
• Acquired and maintained certification in basic first aid and CPR.
• Cleaned and sanitized bus interiors to lessen germ spread.
• Maintained order among passengers and explained safety rules and hazards.
• Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
• Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
• Organized and submitted company forms and regulatory documents.
• Use Web Compas and Seon programs to help route new students and track busses
• Help with FTE Repots.
• Bus evacuations.
• Various different office task.

• Reconfigured routes when stops were added or removed from schedule.
• Maintained timely adherence to schedules and safety protocols.
• Followed appropriate safety procedures for loading, unloading and transporting students.
• Adhered to company determined schedules and routes to ensure timely arrivals and departures.
• Read maps and followed written and verbal geographic directions
• Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
• Read and verified all permission slips for students to ride home with friends.
• Inspected vehicle for cleanliness and safety before each trip.
• Operated vehicle mounted radios.
• Provided information to parents and students including route and scheduled pick up and drop off times.
• Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
• Transported passengers on predetermined routes while following local traffic regulations.
• Obeyed all DOT rules and regulations in addition to local laws and stipulations.
• Checked vehicles to ensure that mechanical, safety and emergency equipment were in good working order.
• Obeyed traffic laws, and follow established traffic and transportation procedures
• Assisted disabled passengers in boarding and exiting bus.
• Reported delays, accidents, or other traffic and transportation situations to transportation or other vehicles, using mobile two-way radios.
• Operates transportation Vehicle with heightened awareness of driving conditions and surroundings, in observance of established safety precautions and driving procedures.
• Instructs students in safety precautions and practices; maintains discipline, reporting unruly students to School administrators.
• Completes all paperwork including FTE, New Student registration, updated route sheets, and Pre trip forms.
• Report defects or problems to mechanic.
• Utilizes current technology to perform job functions and participates in training programs offered to increase technology skill levels and proficiency related to job assignment.
• Fuel all busses and check fluid levels to insure proper operation.
• Maintain Fuel daily fuel logs and report weekly usage.
• Monthly video equipment checks to ensure proper operation of video and audio systems in busses.
• Maintained monthly video equipment logs
• Downloaded and burn videos to DVDS and Jump drives for School Administration and Route Mangers.
• Submit work orders for video equipment that is not working properly.

• Sorted and delivered mail to residences and business establishments determined by specific route with on-time delivery of mail.
• Maintained and updated cases and route as needed
• Reposted any discrepancies to my supervisor
• Changed locks on CBUS and NDCBUS
• Operated approved vehicles to deliver mail
• Collected money for CODs and postage requests from customers
• Collected out going mail
• Maintained holds and forwards
• Maintained all necessary paperwork

• Received incoming packages and mail, dispersed parcels and shipped outgoing items for main branch
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
• Followed security procedures
• Managed and anticipated clerical needs of company employees, including copying, faxing, shredding and file management.
• Answered and directed incoming calls using multi-line telephone system.
• Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity.
• Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
• Provided information to callers
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

• Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
• Finalized sales receipts, contracts, logs and other documentation regarding parts sales
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
• Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
• Coordinated and routed daily parts deliveries and pick ups.
• Evaluated operational records and made scheduling adjustments to maximize efficiency.
• Weekly payroll as needed when owner was unavailable
• Accounts receivable and payable
• Maintained operated cash register
• Assist customers

• Upheld The constitution of The United States of America
• Operated all wheeled vehicles and equipment over varied terrain and roadways
• Over see and check for proper loading and unloading of cargo, vehicles, and trailers.
• Employ convoy defense techniques.
• Identify, correct, or report vehicles deficiencies
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Suggested equipment to use based upon mission requirements.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Actively engaged in safety drills by leading others.
• Prepare vehicles for movement/shipment by air rail or vessel.
• Follow orders given by supervisor.
• Complete all necessary paperwork and log book
• Perform pre and post trips.
• Supervisory of women dormitory
• Proficient in multiple weapons handling