JoAnn Heath
Dalton,Georgia
Summary
Focused Adaptable project manager and compliance specialist who thrives in fast-paced, ever-changing environments while maintaining operational accuracy and delivering results for maximum profit. Effective Reliable Dependable Personable
Overview
20
20
years of professional experience
Work History
General Manager
TitleMax Inc.
Dalton, GA
03.2022 - 12.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant Manager
Providence Ministries
Dalton, GA
09.2015 - 03.2022
- Entered figures into a10-key calculator to quickly computer data
- Managed120 employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Successfully reconciled bank accounts and organized information into accounting software, reducing financial discrepancies
- Entered financial data into the company accounting database for verification and reconciliation, ensuring that all accounts were accurate and up to date
- Investigated and corrected inconsistencies in an automated supply accounting system
- Entered financial data and payments to ensure that employees and vendors were paid accurately and on time
- Improved employee performance, output, and morale through the creation of enticing incentive programs
- Provided excellent customer service by resolving issues quickly and professionally
District Manager
Magic Burgers (Burger King)
Orlando, FL
06.2005 - 06.2014
- Drove sales for5 stores in the district, resulting in an annual volume of $6 million
- Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records
- Established, reviewed, and updated territory boundaries and distribution routes to maximize service while effectively controlling costs
- Oversaw targeted training programs aimed at informing employees about product features and service capabilities
- Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets
- Hired contractors and trained them on distribution procedures, routes, and logistics
- Oversaw the work of5-person clerical team responsible for maintaining accurate sales, inventory, and order records
- In-store merchandising, brand presentation, and inventory availability and focus were all improved
- Identified, developed, and promoted talented employees in order to foster a collaborative and hardworking leadership group
- Had weekly meetings with restaurant managers to figure out how to get around sales roadblocks
- Established, reviewed, and updated territory boundaries and distribution routes to maximize service while keeping costs down
- By hosting product-focused events, I was able to attract new customers and strengthen existing ones
- Was in charge of recruiting, hiring, training, supervising, scheduling, and motivating the staff
- Modeled best sales and customer service practices
Education
High School - undefined
Evans High School
Orlando, FL01.1985
Skills
- Supervision
- Team Leadership
- Sales and marketing
- Organization
- Risk management processes and analysis
- Budgeting
- Conflict resolution
- Clerical support
- Self-motivated
- Extremely organized
- Problem resolution
- Team building
- Budgeting and finance
Timeline
General Manager
TitleMax Inc.
03.2022 - 12.2024
Assistant Manager
Providence Ministries
09.2015 - 03.2022
District Manager
Magic Burgers (Burger King)
06.2005 - 06.2014
High School - undefined
Evans High School