Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Joann Huynh

Houston

Summary

Results-driven Senior Analyst proficient in project management and adept at fostering client relationships. Expertise in evaluating business processes to identify inefficiencies and implement effective solutions. Proven track record in leading diverse project teams to success, ensuring timely delivery and alignment with organizational goals. Committed to continuous improvement and leveraging analytical skills for enhanced operational performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Continuous Process Improvement Sr. Analyst

NRG
Houston
01.2003 - Current
  • Oversaw diverse projects throughout integration phase from 2020 to 2025.
  • Currently serving as Business Analyst in Financial Hub initiated by Shawnie McBride.
  • Planned participation in Situational Leadership Train the Trainer course in March.
  • Identified customer needs with precision and speed.
  • Stayed informed on best practices within the field.
  • Facilitated discussions with stakeholders to align on objectives.
  • Conducted Lean Awareness sessions to educate cross-functional teams.
  • Analyzed and integrated trend data to inform strategic recommendations.
  • Worked with project team members to fulfill objectives and deadlines.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Effectively managed time to ensure timely completion of tasks.
  • Earned recognition from management due to outstanding customer service.
  • Collaborated seamlessly in team settings, enhancing workplace productivity.
  • Performed thorough research and data analysis to assist strategic planning.
  • Delivered functional strategies, resulting in cost reductions.
  • Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.
  • Executed daily responsibilities with precision.
  • Ensured superior client support during face-to-face and telephone interactions.

Education

BBA - Management Information Systems

University of Houston
Houston, TX
12-2002

Skills

  • Data analysis
  • Data-Driven Metric Analysis
  • Proficient in Technology
  • Cost-Effectiveness Evaluation
  • Quantitative Modeling Expertise
  • Report Compilation
  • Effective Communication with Stakeholders
  • Proactive Scenario Development
  • Proficient in Excel Tools

Accomplishments

  • Proven records of exceeding expectations on all assignments, from continuous process improvement to integration project management

Certification

  • Certified Lean Six Sigma Black Belt - BMGI, 2013
  • Certified Business Analysis Professional (CBAP) - IIBA, 2014
  • Certified Scum Master - Lithe, 2015

Languages

Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Continuous Process Improvement Sr. Analyst

NRG
01.2003 - Current

BBA - Management Information Systems

University of Houston

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Joann Huynh