Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoAnn James

Tenmile,OR

Summary

Dependable and successful, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Server

Elmer's Restaurant
10.2022 - 08.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server

Red Robin
06.2018 - 05.2022
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High School Diploma -

Douglas Highschool
Winston, OR
06.1993

Skills

    • Guest Engagement
    • Supply Restocking
    • Food Running
    • Front-of-house display creation
    • Order Accuracy
    • Ordering Procedures
    • Performance Improvement
      • High-volume dining
      • Quality Control
      • Banquet Coordination
      • Guest Relations Management
      • Strong Work Ethic
      • Service prioritization
      • Regulatory Compliance

Timeline

Server

Elmer's Restaurant
10.2022 - 08.2024

Server

Red Robin
06.2018 - 05.2022

High School Diploma -

Douglas Highschool
JoAnn James