Joann Jennings
Mascoutah,IL
Summary
Dynamic Pit Boss with extensive experience at River City Casino, excelling in game integrity management and conflict resolution. Proven track record of enhancing customer satisfaction through effective floor operations management and team collaboration. Skilled in cash-handling procedures, ensuring secure transactions while fostering a positive gaming atmosphere.
Overview
2023
2023
years of professional experience
Work History
Pit Boss
River City Casino
- Conducted thorough investigations into suspected cheating or irregularities, maintaining the integrity of games and protecting casino assets.
- Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
- Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
- Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
- Mitigated potential risk factors by identifying suspicious behavior early on, preventing significant financial losses for the casino.
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Evaluated dealer performance regularly, providing constructive feedback to improve accuracy and efficiency in game operations.
- Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
Pit Boss
Horseshoe Casino
01.2018 - 12.2022
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Ensured accurate record-keeping by meticulously tracking player activity, buy-ins, wins, losses, fills/credits during shifts.
- Collaborated with surveillance teams in identifying potential security threats and implementing proactive countermeasures.
- Monitored gaming floor activity to ensure dealers were providing prompt, courteous and accurate service to players.
- Addressed customer concerns and resolved disputes promptly, fostering a positive gaming atmosphere.
- Oversaw table game operations seamlessly, ensuring smooth transitions between shifts and optimal gaming experiences for patrons.
- Collaborated with security personnel to enforce safety measures and maintain a secure environment for all guests and employees.
- Coordinated with other departments to provide exceptional customer service, resulting in increased player satisfaction.
Dealer
Casino Queen
01.2002 - 12.2017
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to company and game policies as well as state and federal regulations.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Maintained a clean, organized, and welcoming environment for customers to enjoy their gaming experience.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Assisted players with placing bets, educating on game rules to increase understanding.
Education
High School Diploma - English Language And Literature
Hahn American High School
Hahn AB Germany05.1984
Skills
- Game integrity management
- Conflict resolution
- Customer satisfaction
- Floor operations management
- Customer relationship management
- Team collaboration
- Effective communication
- Maintaining confidentiality
- Professionalism and ethics
- Cash-handling procedures
- Teamwork and collaboration
Timeline
Pit Boss
Horseshoe Casino
01.2018 - 12.2022
Dealer
Casino Queen
01.2002 - 12.2017
Pit Boss
River City Casino
High School Diploma - English Language And Literature
Hahn American High School
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