JOANN JONES
Coral Springs,FL
Summary
Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
12
12
years of professional experience
Work History
Property Manager
ARIUM Siena Cove
Plantation, FL
09.2023 - Current
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Handled resident complaints and expedited maintenance requests.
Dual Site Property Manager
Windsor Coral Springs/Windsor Delray Beach
Coral Springs, FL
07.2022 - 07.2023
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance, and administration of various properties.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Exercised direct supervision over property staff.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Completed lease applications and verifications, notifying prospects of results.
- Met with prospective tenants to show property and assess applications or sign leases.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Property Manager
Highmark Residential
Coral Springs, FL
01.2020 - 07.2022
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Handled resident complaints and expedited maintenance requests.
Assistant Property Manager
Highmark Residential
Deerfield Beach, FL
12.2016 - 01.2020
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Interacted with potential renters during showings providing information about the property features.
- Processed applications received from prospective tenants verifying credit history, employment status.
Resident Relations
The Resort at Pembroke Pines Apartment Community
Pembroke Pines, FL
02.2013 - 12.2016
- Participated in budgeting processes related to resident relations activities.
- Developed strategies for improving resident relations and reducing conflicts among tenants.
- Collaborated closely with other departments within the organization on projects related to resident relations.
- Developed a comprehensive plan for resident relations, including responding to tenant inquiries and resolving conflicts.
- Organized community events to promote positive resident relations.
- Developed relationships with local businesses to provide discounts or special offers for residents of the residence halls.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Lease administration
- Compliance Monitoring
- Business Development
- Vendor Management
- Debt control
- Staff Management
- Business Administration
- Tenant relations
- Work order monitoring
- Property Management
- Fair housing compliance
- Property marketing and promotion
- Eviction notices
- Tenant and eviction laws
- Maintenance knowledge
- Skilled multi-tasker
- Adaptable
- Maintenance Coordination
- Preventive Maintenance
- Rent collection
- Exceptional oral and written communication skills
- Payment Collection
- Financial budgeting and reporting
Timeline
Property Manager
ARIUM Siena Cove
09.2023 - Current
Dual Site Property Manager
Windsor Coral Springs/Windsor Delray Beach
07.2022 - 07.2023
Property Manager
Highmark Residential
01.2020 - 07.2022
Assistant Property Manager
Highmark Residential
12.2016 - 01.2020
Resident Relations
The Resort at Pembroke Pines Apartment Community
02.2013 - 12.2016
Associate of Arts -
Broward College