Joann Jones
Coral Springs,USA
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
28
28
years of professional experience
Work History
Property Manager
ARIUM Siena Cove
09.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics
- Followed up on delinquent tenants and coordinated collection procedures
- Introduced prospective tenants to types of units available and performed tours of premises
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community
Dual Site Property Manager
Windsor Coral Springs & Windsor Delray Beach
07.2022 - 07.2023
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled resident complaints and expedited maintenance requests
- Met with prospective tenants to show property and assess applications or sign leases
- Completed lease applications and verifications, notifying prospects of results
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Facilitated tenant paperwork processing and verification
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents
- Responded to tenant maintenance requests according to agreed conditions for building functionality
- Exercised direct supervision over property staff
- Built relationships with service vendors and submitted associated billing statements
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits
- Updated tenant and unit information to keep current in housing database
- Oversaw and monitored preventative maintenance and energy management inspections and programs
- Worked with on-site and remote service providers to support tenants requesting accommodations
- Drafted and monitored budgets for overall maintenance and operations
Community Director
Highmark Residential The Park At Turtle Run
01.2020 - 07.2022
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Developed and implemented unique and engaging activities for residents
- Maintained documentation, wrote reports and tracked expenses using Yardi, and Excel
- Built relationships with residents, families and community
- Promoted positive company and owner relationships through proactive attention to concerns
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Administered property-related budgets, reviewed invoices and tracked costs
- Responded to Common Area Maintenance (CAM) inquiries
- Generated leads for sales and rental properties through cold calls and referrals
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
- Communicated effectively with owners, residents and on-site associates
- Coordinated appointments to show marketed properties
- Maintained constant balance and accounting of property petty cash account
- Completed annual rent calculations using housing database software
- Audited files and reported issues requiring follow-up to program manager
- Analyzed and evaluated monthly and quarterly financial statements
- Kept properties in compliance with local, state, and federal regulations
- Maximized rental income while minimizing expenses through effective planning and control
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Collected and maintained careful records of rental payments and payment dates
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Maintained documentation, wrote reports, and tracked expenses using Yardi and Excel
- Oversaw and enhanced the work of 5 team members to promote optimal efficiency and obtain necessary results
- Planned special events such as school supply drives, holiday events, and community awareness programs
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units
- Prepared and processed lease and rental applications using Yardi
- Managed property financial records by collecting rent from 257 tenants and reconciling monthly accounts payable and receivable
- Maintained documentation, wrote reports, and tracked expenses using Yardi
Assistant Community Director
Highmark Residential The Enclave At Waterways
08.2017 - 01.2020
- Conducted property checks and addressed violations with residents
- Managed administrative functions like month-end close and contract preparation
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Developed and implemented unique and engaging activities for residents
- Collected rent and utilities for 300-unit property and maintained a 5% delinquency rate
- Processed and submitted invoices to corporate
- Organized resident meetings for issues such as crime watch and community relations
- Built relationships with residents, families, and the community
- Maintained documentation, wrote reports, and tracked expenses using Yardi and Excel
- Accepted and processed payments for regular costs and special fees
- Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities
- Conducted move-out and move-in inspections to determine charges for damages and market readiness
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units
- Prepared and processed lease and rental applications using Yardi
Assistant Community Director
Highmark Residential Midtown Plantation
12.2016 - 08.2017
- Conducted property checks and addressed violations with residents
- Managed administrative functions like month-end close and contract preparation
- Oversaw facilities maintenance and repairs to improve resident quality of life
- Developed and implemented unique and engaging activities for residents
- Collected rent and utilities for 147-unit property and maintained 7% delinquency rate
- Processed and submitted invoices to corporate
- Organized resident meetings for issues such as crime watch and community relations
- Built relationships with residents, families and community
- Maintained documentation, wrote reports and tracked expenses using Yardi and Excel
- Accepted and processed payments for regular costs and special fees
- Conducted community workshops to promote different programs and educate public on available services
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
Community Director
The Resort at Pembroke Pines
01.2013 - 12.2016
- Reviewed policy applications for errors and liaised with sales team to facilitate quick completion of application process
- Drove team revenue totals by bringing in top sales numbers
- Analyzed retention, loss ratio trends and sales volume to identify areas for improvement
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Conducted annual reviews of existing leases to update information
- Finalized sales and collected necessary deposits
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Remained impartial in order to advise clients based on circumstances
- Improved quality of life for residents by directing repairs and managing ongoing facility maintenance
- Created and executed fun and interesting resident and facility events
- Cultivated and deepened relationships between facility, residents, family members and community groups
- Recruited, interviewed and hired volunteers and staff
- Prepared and maintained budgets, personnel records or training manuals
Licensed Property & Casualty Insurance Agent
Marie Buchhols Statefarm
04.1997 - 01.2013
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs
- Utilized CRM systems effectively to track interactions with clients, monitor policy renewals, and manage sales pipeline activities
- Negotiated favorable terms with carriers on behalf of clients while maintaining strict compliance with state regulations and company guidelines
- Conducted regular follow-up communication with clients to ensure their satisfaction while identifying additional sales opportunities
- Coordinated claims handling process between clients and insurance carriers, ensuring timely resolutions and minimized loss
- Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage
- Streamlined policy management processes for greater efficiency and improved retention rates
- Showcased strong organizational skills in managing multiple priorities, maintaining accurate records and adhering to industry regulations
- Managed a diverse portfolio of personal lines, commercial lines, health, life policies for varied clientele demographics
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks
- Assessed client needs comprehensively using fact-finding techniques during consultations for accurate policy recommendations
- Maximized sales opportunities by cross-selling and upselling various insurance products and services
- Expanded client base by actively prospecting and networking to generate leads
- Resolved complex claims issues promptly, working closely with adjusters and claimants to achieve fair settlements
- Maintained high levels of productivity by consistently meeting or exceeding established sales quotas and performance metrics
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
Education
High School Diploma -
Miramar High School
Miramar, FLFlorida 220 Licensed Insurance Agent - Property & Casualty Insurance
Andy Beverly Insurance School
Fort Lauderdale, FLSkills
- Operating Cost Tracking
- Supply Coordination
- Operations Management
- Client Relations
- Sale and Rental Recordkeeping
- Administrative Leadership
- Maintenance Oversight
- Performance Assessment
- Property Service Contract
- Administration
- Financial Reporting
- Budget Preparation
- Accurate Property Valuation
- Complex Problem Solving
- Creative and Adaptable
- Clear Communication
- Tenant Eligibility Determination
- Rent Pricing Optimization
- Property Showing
- Employee Motivation
- Customer Relations
- Critical Thinking
- Market Tracking
- Team Building
- Data Entry
- Spreadsheet Tracking
- Multitasking and Prioritization
- Capital Projects Management
- Sales and Marketing
- Social Media Engagement
- Database Management
- Payment Collection
- Business Development
- Maintenance Knowledge
- Fair Housing Mandates
- Multi-Family Property Management
- Business Administration
- Tenant and Eviction Laws
- Maintenance Scheduling
- Knowledge of Leasing and Market Conditions
- Financial Budgeting and Reporting
- Leasing and Sales
- Customer Service-Focused
- Staff Management
- Property Management
- Marketing and Advertising
- Grounds Maintenance
- Tenant Relations
- Adaptable
- Skilled Multi-Tasker
- Lease Renewals
- Preventive Maintenance
- Contract Negotiation
- Administrative Support
Timeline
Property Manager
ARIUM Siena Cove
09.2023 - Current
Dual Site Property Manager
Windsor Coral Springs & Windsor Delray Beach
07.2022 - 07.2023
Community Director
Highmark Residential The Park At Turtle Run
01.2020 - 07.2022
Assistant Community Director
Highmark Residential The Enclave At Waterways
08.2017 - 01.2020
Assistant Community Director
Highmark Residential Midtown Plantation
12.2016 - 08.2017
Community Director
The Resort at Pembroke Pines
01.2013 - 12.2016
Licensed Property & Casualty Insurance Agent
Marie Buchhols Statefarm
04.1997 - 01.2013
Florida 220 Licensed Insurance Agent - Property & Casualty Insurance
Andy Beverly Insurance School
High School Diploma -
Miramar High School