JoAnn Jordan
Seneca,IL
Summary
Results-driven sales professional with expertise in strategic upselling and shrink management, achieving substantial sales growth at Yelloh. Demonstrated ability to optimize territory strategy through expert route coordination and strong relationship building, leading to consistently surpassed sales targets. Known for innovative problem-solving skills and proficiency in system software, significantly enhancing team efficiency and customer engagement.
Overview
19
19
years of professional experience
Work History
Route Sales Professional
Yelloh
Mendota, IL
05.2024 - Current
- Forming connections within the organization, can help grow business
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established relationships with key customers by providing excellent service.
- Maintained accurate records of sales activity, including daily route reports, invoices, and product inventory.
- Resolved customer complaints promptly and professionally.
- Scheduled routes efficiently to maximize time management on the road.
- Provided training and guidance to new team members as needed.
- Followed up with customers after deliveries were completed to ensure satisfaction.
- Assisted in warehouse operations when not out on route stops.
- Planned and organized routes within territory to maximize efficiency and time.
- Contacted new and existing customers to discuss products and services resulting in repeat business.
- Evaluated weekly sales information and strategized with vendors to boost product sales.
- Forged and cultivated strong relationships with customers within fast-paced and constantly moving environment.
- Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
- Cross-sold additional products to customers depending upon merchandise needs.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Informed regular customers of new products or services and price changes.
- Issued sales promotion materials to customers to boost sales.
- Identified prospective customers by using business directories and following leads from existing clients.
- Recorded deliveries and daily sales transactions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
Asset Protection Operations TA
Walmart.com
Ottawa, IL
09.2023 - 05.2024
- Executed safety protocols to protect the store's assets.
- Inspected merchandise for damages or defects prior to stocking shelves.
- Conducted investigations related to inventory discrepancies and shrinkage control.
- Created an effective plan for loss prevention initiatives.
- Developed strategies for reducing shrinkage while increasing sales performance.
- Prepared detailed reports on security incidents for review by management.
- Utilized loss prevention software to track inventory and identify discrepancies.
- Ensured safety protocols were followed when handling hazardous materials or chemicals.
- Tracked discrepancies between orders placed and actual receipts; notified management of any shortages or damages.
- Monitored supply chain activities to identify opportunities for improvement in processes related to receiving operations.
- Managed daily cycle counts for inventory accuracy; conducted physical inventories as needed.
- Prepared documentation such as bills of lading, packing slips, invoices, prior to shipment release.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Identified order discrepancies and damaged items and notified supervisor.
Intern
Rasmussen College
Aurora, IL
08.2022 - 12.2023
- Created content for website pages, blog posts, and other online platforms.
- Developed presentations and organized events to promote products or services.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
Certified Nursing Assistant
ALL SHIFTS
Ottawa, IL
08.2022 - 10.2023
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Seasonal Associate
Amazon
Minooka, IL
10.2021 - 08.2022
- Processed shipments received from vendors according to established protocols.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Ensured compliance with company safety regulations at all times while on the job.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Loaded and unloaded trucks with pallet jacks, forklifts, and other equipment.
- Maintained records of goods loaded and unloaded from vehicles.
- Communicated effectively with drivers regarding any discrepancies between shipment documents and actual load.
- Received incoming freight into the warehouse and ensured accurate placement in proper storage areas.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
- Responsible for keeping track of shipping documents such as bills of lading, manifests., ensuring they are properly filled out before loading onto trucks.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Packaged, crated and loaded items safely for transport.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
RX Tech
Walmart.com
Ottawa, IL
11.2020 - 10.2021
- Performed opening and closing duties including cash reconciliation;.
- Assisted customers with prescription orders by verifying information related to insurance coverage, dosage amounts.;.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Answered patient questions and data requests.
- Prepared medications based on physician orders.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Stocked, labeled and delivered medications to patients and caregivers.
- Worked with pharmacy technicians to expedite urgent requests.
- Maintained compliance with state and federal drug laws.
- Enforced adherence to infection control protocols.
Certified Nursing Assistant
Morris Hospital And Healthcare Centers
Morris, IL
09.2017 - 07.2020
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Certified Nursing Assistant
US Department Of Veterans Affairs
LaSalle, IL
11.2015 - 09.2017
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
Certified Nursing Assistant
Pleasant View Luther Home
Ottawa, IL
11.2013 - 10.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
- Participated in educational programs related to nursing assistant skills development.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
Certified Nursing Assistant/Activities Coordinator
Fox Valley Older Adult Services
Sandwich, IL
12.2006 - 09.2013
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Observed patients for any changes in their physical or mental condition.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Participated in educational programs related to nursing assistant skills development.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Organized recreational activities to promote social interaction among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Conducted daily evaluations of program activities to ensure that objectives are met.
- Maintained accurate records of participant attendance and progress reports.
- Coordinated transportation arrangements for field trips or special events.
Assistant General Manager
Great Clips Salon
Saint Charles, IL
06.2005 - 12.2006
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Developed marketing plans to promote products or services offered by the company.
- Organized special events such as promotions or fundraisers to drive business growth.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Helped team develop specialized projects, events and promotions.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Met business targets with streamlined operations strategies.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Coordinated with the General Manager to develop and implement strategic plans.
- Monitored competitor activity and market trends to stay competitive.
- Led staff training sessions to improve service quality and operational skills.
Education
Bachelor of Science - Business Administration And Management
Rasmussen University
Aurora, IL12-2023
Skills
- Proficient in Route Coordination
- Outcome Assessment
- Strategic Upselling Methods
- Results-Driven
- Client Outreach Skills
- Effective Display Design
- Sales Performance Optimization
- Territory Strategy
- Strategic Sales Projections
- Conflict Resolution
- Service Operations Management
- Procurement Strategy
- Customer Engagement
- Visionary Problem Solver
- Relationship Building
- Candidate Sourcing
- Sales Specialist
- Expertise in System Software
- Shrink Management
Projects
Organizational Strategic Plan, Developing a new market strategy for New Age Creations to address the decline in high-end home designs and capitalize on the growth of mid-level valued homes., 06/15/22
Affiliations
- Gardening
- Cooking
- Hiking
Timeline
Route Sales Professional
Yelloh
05.2024 - Current
Asset Protection Operations TA
Walmart.com
09.2023 - 05.2024
Intern
Rasmussen College
08.2022 - 12.2023
Certified Nursing Assistant
ALL SHIFTS
08.2022 - 10.2023
Seasonal Associate
Amazon
10.2021 - 08.2022
RX Tech
Walmart.com
11.2020 - 10.2021
Certified Nursing Assistant
Morris Hospital And Healthcare Centers
09.2017 - 07.2020
Certified Nursing Assistant
US Department Of Veterans Affairs
11.2015 - 09.2017
Certified Nursing Assistant
Pleasant View Luther Home
11.2013 - 10.2015
Certified Nursing Assistant/Activities Coordinator
Fox Valley Older Adult Services
12.2006 - 09.2013
Assistant General Manager
Great Clips Salon
06.2005 - 12.2006
Bachelor of Science - Business Administration And Management
Rasmussen University
Similar Profiles
Erik HippleErik Hipple
Route Sales Associate at YellohRoute Sales Associate at Yelloh
Shad SwatsworthShad Swatsworth
Assistant Manager at YellohAssistant Manager at Yelloh
Roxanne RosaRoxanne Rosa
Banking Specialist at YellohBanking Specialist at Yelloh