Jo Ann Kamanawa
PARACHUTE,CO
Summary
Dynamic Customer Service Representative with a proven track record at Alpine Bank, excelling in relationship building and critical thinking. Recognized for enhancing customer satisfaction through empathetic communication and personalized solutions. Proficient in payment processing and adept at managing high-stress situations, consistently exceeding service standards and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Alpine Bank
09.2018 - 09.2025
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Processed transactions accurately using banking software to ensure seamless operations.
- Collaborated with team members to streamline service processes, improving response times.
- Handled large amount of cash, checks and debit cards
- Mentored junior representatives, fostering a collaborative team environment and knowledge sharing.
- Developed strategies for managing high-volume customer interactions during peak periods effectively.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Attendance Secretary/Health Records Clerk
Garfield School District 16
2010 - 01.2017
- Managed daily attendance records using school management software.
- Coordinated communication between parents and school administration regarding attendance issues.
- Developed and implemented efficient filing system for student attendance documentation.
- Liaised with teachers to resolve discrepancies in attendance reporting, ensuring accuracy and consistency.
- Maintained confidentiality of student information by adhering strictly to FERPA guidelines when handling sensitive data.
- Streamlined the attendance process for efficiency with timely data entry and attention to detail.
- Ensured accurate record-keeping by diligently maintaining and updating attendance records in the school database system.
- Handled parent calls requesting student early dismissal for approved reasons and facilitated release of students from class.
- Processed student registrations and withdrawals.
- Contributed to a positive school atmosphere by greeting students, staff, and visitors professionally and courteously each day.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed patient health records, ensuring accuracy and adherence to privacy regulations.
- Maintained electronic health record systems, implementing improvements for efficiency.
- Collaborated with healthcare providers to resolve discrepancies in patient information.
- Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records in compliance with security regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Tracked and monitored requests for medical records release.
- Followed exact procedures for handling transfers and other releases of medical records.
Education
High School Diploma -
EVERETT HIGH SCHOOL
Everett, MAOFFICE MANAGEMENT
Bunker Hill Community College
Charlestown, MASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Payment processing
- Client relations
- Microsoft outlook
- Scheduling
- Product knowledge
- Paperwork processing
- Documentation
- Multi-line phone talent
- Reading comprehension
- Office equipment proficiency
Timeline
Customer Service Representative
Alpine Bank
09.2018 - 09.2025
Attendance Secretary/Health Records Clerk
Garfield School District 16
2010 - 01.2017
High School Diploma -
EVERETT HIGH SCHOOL
OFFICE MANAGEMENT
Bunker Hill Community College