Summary
Overview
Work History
Education
Skills
Timeline
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Jo Koopman

Crawfordsville,IN

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Overview

10
10
years of professional experience

Work History

Sequence Health
Birmingham, AL
06.2024 - 10.2024
  • Answered phones.
  • Scheduled Dr. Office Appointments
  • Took messages from patients.
  • Helped with My Chart.
  • Made outgoing calls for Cigna.

Patient Account Representative

Franciscan Health ENT
Lafayette, IN
10.2023 - 12.2023
  • Provided customer service to patients regarding billing inquiries and account information.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Processed payments from patients and maintained accurate records of all transactions.
  • Generated reports using proprietary software programs to analyze trends in patient accounts receivable balances.
  • Scheduled appointments for 4 different doctors
  • Prepared mail for outgoing

Leasing Agent Assistant

Ludwig And Company
Crawfordsville, IN
10.2022 - 07.2023
  • Assisted Leasing Agents in responding to tenant inquiries and complaints.
  • Maintained accurate records of all rental agreements and lease renewals.
  • Ensured that all leases were signed properly according to company policies and procedures.
  • Provided administrative support such as filing documents, preparing letters, and scheduling appointments for Leasing Agents.
  • Assisted in drafting new lease agreements based on predetermined criteria set by the Leasing Agent.
  • Responded promptly to tenant requests regarding maintenance issues or other concerns.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Contacted and followed up with tenants on renewal notices.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.

Franciscan Health
Crawfordsville, IN
02.2015 - 05.2022
  • Scheduled appointments for patients according to their needs and preferences.
  • Entered medical codes into the electronic health record system accurately.
  • Greeted patients and visitors in a friendly, professional manner.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Attended departmental meetings regularly to stay updated on policy changes.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Assembled registration paperwork and placed identification bands on patient.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Reported liabilities and risk management concerns to supervisor for review.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Guided patients through the completion of consent and other required medical forms.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Processed payments promptly for customers to exceed productivity standards.
  • Reconciled registers to prepare daily bank deposits.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Education

Certificate - Computer Applications

Dorsey Business School
Madison Heights, MI
06-2000

High School Diploma -

Lincoln High School
Warren MI
06-1976

Skills

  • Data Entry
  • Quality Assurance
  • Customer Service
  • Inbound Phone Call Management
  • Script adherence
  • CallSelect
  • Data Gathering
  • Documentation And Reporting
  • Call Center Operations
  • Inbound phone calls
  • Providing customer support
  • Appointment Scheduling
  • Customer Support
  • Customer account updates
  • Call handling
  • Answering questions
  • Gathering information

Timeline

Sequence Health
06.2024 - 10.2024

Patient Account Representative

Franciscan Health ENT
10.2023 - 12.2023

Leasing Agent Assistant

Ludwig And Company
10.2022 - 07.2023

Franciscan Health
02.2015 - 05.2022

Certificate - Computer Applications

Dorsey Business School

High School Diploma -

Lincoln High School

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Jo Koopman