Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Hi, I’m
JoAnn Kurtz
Whitmore Lake,MI
Summary
Overview
8
years of professional experience
1
Certification
Work History
McDonald's RestaurantWhitmore Lake, MI
General Manager
03.2024 - Current
Job overview
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
McDonald's RestaurantWixom, MI
Assistant General Manager
01.2017 - 03.2023
Job overview
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Developed and implemented effective strategies to maximize sales and profits.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured compliance with company policies, procedures, and regulations.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Prepared weekly schedules for staff members based on their availability.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
Education
Eastern Michigan UniversityYpsilanti, MI
Bachelor of Science from Business Management
04-2000
University Overview
Skills
- Customer Retention
- Schedule Management
- Service Quality Improvement
- Operations Oversight
- Business Development
- Sales
- P&L Management
- Expense Control
- Quality Management
- Performance Improvement
- Motivation
- Problem Resolution
- Staff Training
- Employee Scheduling
Certification
- Serve Safe Certifed
Timeline
General Manager
McDonald's Restaurant
03.2024 - Current
Assistant General Manager
McDonald's Restaurant
01.2017 - 03.2023
Eastern Michigan University
Bachelor of Science from Business Management