JOANN LACYMOORE
Hampton,GA
Summary
Dedicated and self-motivated Customer Service and Collections Specialist with over 20 years of experience thriving in remote work environments. Expertise in managing inbound and outbound communications, effectively resolving customer concerns, and collecting overdue accounts while maintaining professionalism and empathy. Proficient in utilizing remote tools, CRM systems, and digital communication platforms to enhance organization, productivity, and responsiveness. Committed to delivering exceptional service and consistently meeting performance goals, with a solid foundation in JDE, Great Plains, and QuickBooks.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
QVC Chesapeake
09.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of products.
- Provided product information, enhancing customer understanding and satisfaction.
- Collaborated with cross-functional teams to improve service efficiency and accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sr Lead Credit Coordinator
Mainfreight Americas
09.2019 - 02.2025
- Manager Receivables for seven branches across the US.
- Accomplishments: Professionalism and excellent Customer Service Streamlined receivables across 7 branches, enhancing efficiency and client relations. Meticulously manage accounts, ensuring accuracy and prompt customer billing. Revamped credit control systems to boost recovery rates and financial sustainability. Foster team collaboration to solve credit issues, improving branch cohesion. Guide and support branch managers in credit policies, elevating team performance. Boosted recovery rates by overhauling credit control systems.
- Coordinated credit applications and approvals to enhance customer satisfaction and liquidity.
- Monitored accounts receivable aging reports to identify and resolve discrepancies promptly.
- Implemented process improvements that reduced processing times for credit assessments.
- Analyzed credit data to provide insights that informed strategic decision-making.
- Established strong relationships with internal departments to ensure timely information sharing.
- Mentored junior staff in best practices for managing customer credit inquiries effectively.
Senior Credit Coordinator
U.S. Security Associates
10.2015 - 09.2019
- Managed credit operations with a focus on risk mitigation Streamlined credit approval processes Implemented innovative credit risk models Reduced bad debt by 15% Enhanced cross-departmental collaboration Streamlined client onboarding process, reducing setup time by 30%.
Credit Coordinator
Atlanta Fixtures and Sales
04.2014 - 09.2015
- Reconciled and updated accounts on over 200 restaurants in Atlanta GA Release orders that are in good standing to ship Approve credit limits pull credit reports and D&B reports to determine credit worthiness Pull month end reports, mail statements and invoices Back up dispatcher for freight Manger Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests.
Sr. Accounting Coordinator
PBD
01.2007 - 04.2014
- Prepared monthly, quarterly and annual financial statements in accordance with Generally Accepted Accounting Principles (GAAP)
- Provided guidance and training to staff on accounting procedures and best practices
- Developed and maintained an accurate and up-to-date accounting system that tracked expenses, revenues, and profits
- Developed and implemented a new accounting system that improved data accuracy and streamlined financial processes
Senior Collection Specialist
Household Finance- HSBC
10.2005 - 07.2007
- Issued lines of credit to repeat customers and reputable patrons increasing clientele by 15%
- Profitably secured customer payment arrangements increasing company revenue by 32%
- 4 Star performer for 3 quarters in a row in 2004 (hit collection goals)
- Star performer of the month in April 2005 ( Highest dollar amount collected)
Collection Specialist
HSBC
01.2002 - 09.2005
- Processed and maintained payments to customer accounts in an expeditious manner
- Effectively maintained company and clientele correspondence resulting in repeat business
- Rising Star of the month 3 times in 2002
Education
High School Diploma -
Key West High School
Key West06.1991
Skills
- Accounting
- Billing
- Business To Business
- Collaboration
- Collections
- Communications
- Control Systems
- Credit Control
- Credit Management
- Credit Reports
- Credit Risk
- Critical Thinking
- Customer Service
- Management
- Microsoft Excel
- Microsoft Office
- Office Suite
- Onboarding
- Operations
- Professionalism
- QuickBooks (Accounting Software)
- Receivables
- Reconciliation
- Sales
- Spreadsheets
- Team Management
- Active listening
- JD Edwards
- Great Plains
Languages
English
Timeline
Customer Service Representative
QVC Chesapeake
09.2025 - Current
Sr Lead Credit Coordinator
Mainfreight Americas
09.2019 - 02.2025
Senior Credit Coordinator
U.S. Security Associates
10.2015 - 09.2019
Credit Coordinator
Atlanta Fixtures and Sales
04.2014 - 09.2015
Sr. Accounting Coordinator
PBD
01.2007 - 04.2014
Senior Collection Specialist
Household Finance- HSBC
10.2005 - 07.2007
Collection Specialist
HSBC
01.2002 - 09.2005
High School Diploma -
Key West High School