Summary
Overview
Work History
Skills
Responsibilites
Software Experience
References
Timeline
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Joann Leader

East Greenbush,New York

Summary

To attain a position within a Management Information Systems department where I can gain new knowledge and skills to further my career goals and keep pace with an ever-changing industry. Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.

Overview

28
28
years of professional experience

Work History

Technical Analyst

Key Services Corporation
Albany, NY
12.1995 - 12.2023
  • Responsible for overseeing of the major IBM operating systems
  • First level support for problem determination, production abends, software and system failures, transmission NDM, and CONNECT: Mailbox
  • Worked with client’s requests for job restarts, status of production deadlines, and requests for special executions
  • Other duties included participating in Disaster Recovery exercises, backup support for Data Transmissions
  • As a result of these responsibilities have gained extensive knowledge of IBM system, TSO , JCL, TWS, CICS.

Skills

  • Data Analysis
  • Existing Procedures Assessments
  • Diagnostics and Troubleshooting
  • Coordination and Collaboration

Responsibilites

Update Incident records with corrective action taken

Monitor Open Text Bizlink transmission

Monitor batch activities to ensure Service Level Agreements (SLA) are completed

Monitoring of TWS queues, to ensure all daily applications are running.

Offer my TWS batch support expertise to my teammates

Interacting with Z/OS, MQ, and DB2 support alerts.

IPL prod and test systems

Perform batch restarts on production and test batch jobs

Software Experience

IBM Z Workload Scheduler V9R5M0 (TWS) ,

OpenText Biz manger (Bizlink) inbound & outbound transmission

Moosoft  (Netcool)

Cisco Finesse , jabber, Ujet

Computer Associates   CA7 Scheduler

Service Now Vancouver.  Service Manger 10.1

Outlook email, One Note, IBM lotus notes

Word, Excel and PowerPoint

Rocket TN3270 gateway

Microsoft Teams

Zoom, Webex

System Automation and Omegamon

TS7700 tape library

Copy Services Manager (DASD replication)

References

References available upon request.

Timeline

Technical Analyst

Key Services Corporation
12.1995 - 12.2023

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Joann Leader