Joann Learned
Muskegon,MI
Summary
Human servies professional with a diverse background as a forklift operator, domestic violence advocate, and inmate management. Known for being proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth while enhancing safety, comfort and victim support, and fostering a culture of collaboration and cultural sensitivity within diverse environments..
Overview
25
25
years of professional experience
Work History
Warehouse Forklift Operator
Inontime, LLC
Zeeland, MI
12.2018 - 01.2026
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Operated forklifts to transport materials efficiently throughout the warehouse.
- Collaborated with team members to ensure timely order fulfillment and accuracy.
- Operated forklifts to transport materials efficiently throughout warehouse.
- Conducted regular safety inspections of equipment and maintained compliance with regulations.
- Trained new employees on safe forklift operation and warehouse procedures.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Nurse Assistant
Spectrum Health Blodgett Hospital
Grand Rapids, MI
08.2013 - 12.2018
- Assisted nursing staff in providing patient care and support to patients with stroke or seizure disorders.
- .Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients with mobility assistance, enhancing comfort and safety.
- Documented patient information accurately in electronic health records system.
Human Resources Coordinator
Hearthside Foods
Kentwood, MI
06.2010 - 04.2014
- Coordinated recruitment processes, ensuring timely candidate sourcing and scheduling by utilizing temp services.
- Managed temporary employee onboarding programs, enhancing new hire integration and retention.
- Led employee engagement initiatives, fostering a positive workplace culture and improving morale.
- Implemented performance management systems, facilitating regular feedback and employee development plans.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
Employment Specialist
Goodwill Industries Of Mid-Michigan
Grand Rapids, MI
08.2006 - 04.2008
- Facilitated job placement services for diverse populations, enhancing career opportunities and workforce inclusion.
- Developed tailored employment plans to meet individual client needs, improving job readiness and marketability.
- Conducted 1:1 workshops on resume writing and interview skills, empowering clients with essential job search tools.
- Collaborated with local businesses to create job opportunities, fostering community partnerships for employment growth.
- Monitored client progress and provided ongoing support, ensuring successful integration into the workforce.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Led initiatives to enhance service delivery processes, optimizing efficiency and client satisfaction in employment programs.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Correctional Officer
Michigan Department of Corrections
Muskegon, MI
02.2001 - 09.2006
- Monitored inmate activities to ensure compliance with regulations and safety protocols..
- Implemented de-escalation techniques to manage conflicts and maintain order within the facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
Education
Bachelor of Science - Corrections
Ferris State University
Big Rapids, MISkills
- Forklift operation
- Reliable team player
- Patient care
- Employee relations
- Job development
- Community collaboration
- Interdepartmental coordination
- Emergency response
- De-escalation techniques
- Restraint techniques
- Prisoner transport
- Cultural sensitivity
Timeline
Warehouse Forklift Operator
Inontime, LLC
12.2018 - 01.2026
Nurse Assistant
Spectrum Health Blodgett Hospital
08.2013 - 12.2018
Human Resources Coordinator
Hearthside Foods
06.2010 - 04.2014
Employment Specialist
Goodwill Industries Of Mid-Michigan
08.2006 - 04.2008
Correctional Officer
Michigan Department of Corrections
02.2001 - 09.2006
Bachelor of Science - Corrections
Ferris State University