JoAnn Lee

• Assisted customers with inquiries, providing accurate information and support.
• Adapted communication style to meet diverse customer needs and preferences.
• Resolved customer complaints by identifying problems and offering appropriate solutions.
• Collaborated with team members to improve customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed calls with exceptional professionalism and efficiency.
• Resolved customer inquiries regarding order status, returns, billing issues, credit balance refunds, partner companies assistance, missing shipments, missing parts, manufacturer information including warranty issues.

Recognized for quality communication and customer support for each account.

Conducted outbound calls to existing customer base keeping customers abreast of new products and available promotions.

Accurately processing daily orders received by phone or fax.

Resolving all issues in a timely manner, execution exceptional follow up skills.

Successfully established account base (from 0 to 100) within a 18 month period.

Grew territory to 3.6 million.

Established excellent rapport with individual customers and their staff.

Built customer loyalty by working with accounts, entering orders received either by phone or fax, along with providing excellent customer service and consulting on business issues.

Provided support for a number of field sales representatives, helping with various aspects of their duties, of which three earned President's Club Status.

Provided coverage of sales territories due to vacant positions and maternity leaves.

Analyzing business reviews with recommendations to increase accounts profitability.

Cold-calling and prospection for potential account base.

Established and maintained account base of approximately 85 accounts with average monthly sales of 150k.

Sales and customer service support to local field sales representatives.

Managed and trained staff employees.

Provided positive customer service experiences and effectively resolved customers complaints.

Extensive knowledge of all manufactures products.

Processing daily sales invoices and completing daily spreadsheet of sales.

Processed daily VSP insurance invoices and submitted for payment.

Processed returns and issuance of credit to account.

Customer Service, which included taking phone orders, answering questions, resolving issues, expediting orders, consulting on difficult lab orders.

Always looking to learn more and take on more responsibilities, which led to being solely responsible for the Contact Lens Department.

Duties included processing all phone and fax orders of contact lenses, answering all questions related to contact lenses, order, receiving and shipping all product.

Processing all returns and issuing all credits.

Maintaining inventories and doing quarterly inventory reports.