Joann Lee

• Oversee and manage inventory replenishment in the Picking Department to ensure product availability.
• Coordinate the receipt and processing of incoming shipments in the Receiving Department.
• Monitor and support operations in the CRC (Customer Returns Center) to ensure efficient handling of returned items.
• Supervise packing processes to ensure orders are accurately prepared and shipped on time.
• Collaborate with warehouse teams to optimize workflow and maintain smooth logistics operations.

• Assisted customers in completing their purchases, providing excellent service to enhance their shopping experience.
• Accurately counted the cash register drawer and maintained records of transactions to ensure proper cash handling.
• Restocked, arranged, and organized merchandise at the front lanes maximize product visibility and drive sales.
• Trained and mentored new team members on register operations and customer service best practices.
• Processed point-of-sale (POS) transactions, including credit card payments, checks, refunds, and other payment methods.

• Directed human resources functions, including recruitment, selection, employee relations, payroll, and benefits administration.
• Managed the hiring and onboarding process, employee engagement initiatives, and staff training programs to enhance workforce development.
• Oversaw daily office operations by handling insurance verification, service authorizations, and processing essential documentation.
• Streamlined office correspondence and communication procedures to improve operational efficiency.
• Organized financial records and prepared reports to ensure accurate record-keeping and compliance with company policies.