Joann Lott (Previously Ross)

• Developed individualized support plans to enhance client independence and community integration.
• Coordinated daily activities and services to promote clients' physical and emotional well-being.
• Mentored junior staff in best practices for client engagement and crisis intervention strategies.
• Implemented behavior management techniques to improve client outcomes and reduce incidents.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Supported needs of 3 residents under long-term care.
• Followed directions of licensed nurses to administer medications and treatments.
• Upheld infection control and prevention policies across different patient-facing areas.

• Prepared and served meals in accordance with dietary guidelines and resident preferences.
• Maintained cleanliness and sanitation standards in food preparation areas and dining spaces.
• Assisted nutrition staff with menu planning based on resident dietary needs and restrictions.
• Monitored inventory levels of food supplies, reporting shortages to management promptly.

Handled cash transactions

Interfaced with customers

Use of computer skills

Transmit weekly payroll

Sought Solutions to customer's problems

• Ensured compliance with safety protocols and operational standards.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.