Joann Luke
Winter Park
Summary
Dedicated Special Education Teacher with experience in teaching special needs children. Skilled in collaborating with classroom teachers to develop accommodations and specialized techniques for inclusive mainstream classrooms. Proven track record of creating impactful learning experiences tailored to diverse student needs. Expertise in curriculum development and classroom management ensures a supportive and effective learning environment. Known for fostering strong team collaboration and adaptability to evolving classroom dynamics. Focus on achieving measurable student success. Extensive experience in implementing instructional strategies for special education, using evidence-based practices to enhance student engagement and improve learning outcomes. Deep understanding of individualized education plans and behavioral intervention strategies.
Overview
15
15
years of professional experience
1
1
Certification
Work History
ESE Teacher
Seminole County Public Schools
08.2024 - Current
- Partnered with parents and guardians to discuss student progress, address concerns, and collaborate on strategies for success at home and in the classroom.
- Collaborated with other ESE teachers to develop and implement best practices for special education instruction.
- Served as a mentor and role model for fellow teachers seeking guidance in working with ESE students.
- Established a positive classroom environment that fostered mutual respect, trust, and open communication among students.
- Improved student understanding of ESE concepts by implementing differentiated instruction methods tailored to individual needs.
- Evaluated student progress through ongoing assessments, adjusting instructional strategies as needed to maximize achievement.
- Promoted inclusivity by integrating ESE students into general education classrooms whenever possible while providing necessary supports for their success.
- Implemented behavior management strategies to maintain a productive and focused learning environment for all students.
- Demonstrated flexibility by adapting teaching methods based on the unique strengths and challenges of each student.
- Provided one-on-one support for students struggling with specific academic or behavioral challenges.
- Coordinated transition planning for ESE students moving to different educational settings or preparing for postsecondary opportunities.
- Utilized data-driven decision-making processes to inform instructional planning and monitor student progress toward IEP goals.
- Attended professional development workshops focused on special education best practices, staying current on new research and techniques in the field.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Planned daily activities to keep students engaged and on track with learning goals.
- Developed and implemented behavior management plans to improve student behavior.
Healthcare Recruiter
Maxim Healthcare Services
09.2023 - Current
- Support and sustain Maxim's commitment to compliance
- Adhere to federal and state laws, relevant healthcare program requirements and Maxim's business policies and Code of Conduct
- Participate in core compliance training and activities
- Identify and communicate areas of risk and potential improvement opportunities
- Recruit potential caregivers
- Locate healthcare professionals through various sources, including the internet, referrals, nursing schools, direct mail and job fairs
- Evaluate candidate resumes against position requirements
- Facilitate the hiring process, which includes interviewing and screening candidates
- Present qualified candidates to clients
- Assist in the Sales Process
- Consult with clients to identify and understand the needs of patients and to provide the appropriate staffing solutions
- Identify and/or resolve client customer service issues
- Assist Accounts Manager in business development efforts
- Learn and manage office operations
- Manage healthcare professionals and place them on top medical assignments
- Perform office operational tasks geared toward successful future management of those tasks
- Analyze financial reports and edit weekly payroll
- Perform all other duties as assigned
- Reduced time-to-fill rates by proactively building a pipeline of qualified candidates for critical healthcare roles.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Developed and maintained a robust candidate database for future job openings, reducing lead time in filling positions.
- Provided exceptional candidate experience throughout the recruitment process, resulting in positive feedback and increased referral rates.
- Enhanced client satisfaction with timely placements of top-tier healthcare professionals in various positions.
- Negotiated competitive compensation packages on behalf of clients while maintaining cost efficiency within budgetary constraints.
Enrollment Specialist Manager
O2B Kids
10.2021 - 08.2023
- Ensure that parents making buying decisions are armed with correct information.
- Discuss with customers on telephone, email or via video conferencing and provide information on the O2B Kids services.
- Manage CRM system for your assigned schools to include all conversations with customers with details of enrollment needs and action steps that were taken.
- Call customers who had previously inquired or were previously enrolled with us to gage interest in our programs and gain their commitment for enrollment of their child(ren)
- Communicate changes or adjustment in pricing to customers
- Send enrollment documents & correspondences to customers.
- Seasonally soliciting sales of program renewals
- Assist clients in completing enrollment documents and contact them regarding errors, corrections, adjustments, etc.
- Conduct in person or virtual tours and offer tuition information to prospective customers.
- Receive drop in families at schools within assigned region and provide them with necessary assistance.
- Manage and protect the reputation of the company.
- Maintain strong relationships with O2B Kids internal Fun Crew, families, community partners.
- Visit quarterly with top 10 community partners/attend community events in person to maintain relationships.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Enhanced team productivity through effective time management and prioritization techniques during peak enrollment periods.
- Generated leads through cold-calling, networking and other outreach methods.
Parent Liason
Schenectady City School District
09.2020 - 09.2021
- Supervising children in school throughout the day. Making sure children transfer to and from multiple tasks and environments in a safe manor.
Customer Operations Specialist
Millenium Medical Leasing
08.2015 - 03.2021
- Pick up and deliver students as per a set schedule.
- Maintain order and discipline on school bus.
- Operated the school bus in a safe and efficient way according to all Relevant legislation, policies and procedures.
- Clean and maintain the bus as scheduled and required.
- Ensure Bus is safety and security.
- Contributed to the creation of a user-friendly knowledge base that empowered customers to self-resolve common issues quickly.
- Implemented new software tools that streamlined workflows, increasing overall team efficiency.
Vocational Manager
Schenectady Empowerment Center
04.2010 - 02.2015
- Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Evaluate students' or individuals' abilities, interests, and personality characteristics using tests, records, interviews, or professional sources.
- Counsel students regarding educational issues, such as course and program election, class scheduling and registration, school adjustment, truancy, study habits, and career planning.
- Championed continuous improvement initiatives within the organization, leading to better resource utilization and cost management.
- Managed budgets effectively while allocating resources strategically across various departments within the vocational center.
Bus Operator
Capital District Transportation Authority (CDTA)
04.2010 - 01.2011
- Coordinating and following routes for the transportation of patrons.
- Assisted patrons on and off bus when needed.
- Interacted with members of the public in a courteous and respectful manner.
- Perform daily safety and maintenance checks.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Education
M.A. - Africana Studies
University at Albany
Albany, NY12.2013
B.A. - English
University at Albany
Albany, NY12.2010
A.A. - Humanities and Social Science
Schenectady County Community College
Schenectady, NY05.2009
Skills
- Extensive knowledge of psychological, rehabilitation, and counseling theories and principles
- Word Processing
- Skill in interviewing and providing vocational guidance
- Advanced Office Skills and Knowledge
- Commercial Driving
- Knowledge of alternative modes of communication for individuals who are deaf, blind, or have cognitive disabilities
- Team Player and Collaborator
- Bilingual Ability
- School Bus Driving
- Bus Driving
- Writing Skills
- Driving
- Customer service Skills Summary
- Data Entry and Word Processing Experience
- Ability to establish and maintain effective working relationships with parents, guardians, teachers, administrators and other professionals
- Skill in communicating verbally and in writing with a variety of people
- CRM Software
- Inclusion strategies
- Classroom organization
- Positive reinforcement
- Trauma-informed practices
- Sensory integration strategies
- Data collection
- Progress monitoring
- Multisensory teaching
- Student advocacy
- Assistive technology
- Adaptive physical education
- IEP planning
- Transition planning
- Autism spectrum
- Individual education plans
- Team collaboration
- Classroom management
- Lesson planning
- Parent communications
- Behavior intervention plans
- Verbal and nonverbal communication
- Student support
- De-escalation techniques
- Crisis prevention and intervention
- Child development
- Student records management
- IEP and BIP implementation
- IEP development
- Organizational skills
- Multitasking Abilities
- Attention to detail
- Reliability
- Excellent communication
- BLS Certified
- PCM Certified
- Ukeru Certified
- Community engagement
Certification
- BLS Certification
- Passenger Endorsement
- School Bus Endorsement
- CDL B
- Driver's License
- CDL
Timeline
ESE Teacher
Seminole County Public Schools
08.2024 - Current
Healthcare Recruiter
Maxim Healthcare Services
09.2023 - Current
Enrollment Specialist Manager
O2B Kids
10.2021 - 08.2023
Parent Liason
Schenectady City School District
09.2020 - 09.2021
Customer Operations Specialist
Millenium Medical Leasing
08.2015 - 03.2021
Vocational Manager
Schenectady Empowerment Center
04.2010 - 02.2015
Bus Operator
Capital District Transportation Authority (CDTA)
04.2010 - 01.2011
B.A. - English
University at Albany
A.A. - Humanities and Social Science
Schenectady County Community College
M.A. - Africana Studies
University at Albany
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