Joann Maples
Earle,AR
Summary
Highly motivated Certified Medical Assistant with over 15 years' experience in managing office, operative, and procedural processes that enhance accuracy, efficiency, and productivity. Recognized for ability to educate, train, and motivate team members, who execute seamless operations and increase overall work productivity.
Expertly assist with office operations and physician support by gathering patient information in detailed oriented fashion. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Eye Technician
St. Jude Children's Research Hosp
Memphis, TN
04.2021 - Current
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Lead Eye Technician
Hamilton Eye Institute
Memphis, TN
08.2016 - 04.2021
- Manage daily operations for average of 30-40 patients, including supervising, and delegating clinical and administrative services provided by two eye technicians
- Perform vision and diagnostic testing, document medical histories, and assist three ophthalmologists and resident physicians with minor procedures
- Prepare medical charts for scheduled visits, conduct chart reviews, and ensure prior authorizations for all procedures are completed daily
- Coordinate patient continuity of care when scheduling surgical procedures and follow-up care
- Educate patients and family on treatment options, medications, procedures, and tests
- Trained and mentored newly hired staff members
- Ensured equipment was properly maintained and operable, improved processes for more efficient operations, and verified that prescriptions were sent to patient's pharmacist in expedited manner.
Lead Eye Technician
Dr. Sidney H. Kriger, M.D. PC
Memphis, TN
06.2005 - 10.2015
- Conducted average of 20-25 patient exams daily
- Organized, maintained, and updated patient charts daily
- Trained 4 new employees eye techs positions
- Administered baseline color vision testing, external eye exams, stereopsis testing, and measured and recorded papillary response
- Recorded chief complaints, medical histories, and test results in medical records
- Sterilized and organized instruments in accordance to company guidelines, policies, and procedures
- Counseled patients on various treatment options, surgeries, and procedures
- Performed various administrative tasks and office procedures, including answering multi-lined phones, scheduling/canceling appointments, and doctor credentialing verifications.
Education
TrainingCertified Medical Assistant (CMA) -
NCCT
Overland Park, KSMedical Assistant Program -
Concord Career College
Memphis, TNNursing Assistant Program -
Stratford Career Institute
Washington, DCBachelor of Art - Psychology
Southern New Hampshire University
2017
Skills
- Attention to detail
- Decision-Making
- Data Entry
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nursing Assistant
Timeline
Eye Technician
St. Jude Children's Research Hosp
04.2021 - Current
Lead Eye Technician
Hamilton Eye Institute
08.2016 - 04.2021
Lead Eye Technician
Dr. Sidney H. Kriger, M.D. PC
06.2005 - 10.2015
TrainingCertified Medical Assistant (CMA) -
NCCT
Medical Assistant Program -
Concord Career College
Nursing Assistant Program -
Stratford Career Institute
Bachelor of Art - Psychology
Southern New Hampshire University
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