Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Barista

JOANN MAYA

Laredo,Tx

Summary

Insightful, dedicated, and highly proactive individual with 15 years of experience in customer service relations both in the restaurant/hospitality industries and retail/sales. Management background encompasses problem resolution, business development, and customer relations. Successful in orchestrating operations and leading employees. Proficient in schedule coordination, resource allocation and inventory management.

Overall, highly efficient, always aiming for an outstanding performance in whatever placed field. Proactive Team Member with extensive experience, committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision and knowledgeable about product selection in any given environment - and if not, it is something that easily can be learned. Where there is will, there is a way.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Produce Team Member

Walmart
Laredo, TX
12.2020 - Current
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Performed daily inventory checks of merchandise on hand through Daily Availability app and backroom Vizpick.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Stocked shelves to match planogram images and instructions.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Noted unsafe components inside packages and discussed concerns with supervisors.

YouTube Content Creator

YouTube
Laredo, TX
03.2022 - Current
  • Applied current editing and photography tools to tell great stories.
  • Conducted extensive research to provide factual statistics and guides.
  • Designed fliers to promote events and company updates.
  • Presented production ideas and determined creative scenarios for production and delivery.
  • Conducted meetings with staff to discuss consumer feedback and game fluidity.
  • Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
  • Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
  • Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.

Fresh Support Manager

Walmart
Laredo, TX
04.2019 - 10.2020
  • Completed cycle counts and monthly inventory.
  • Purchased new inventory according to expected regular and holiday demand.
  • Maintained compliance with health code standards.
  • Trained and led team of 10 department team members.
  • Managed overstocking, restocking and inventory control procedures during closing shift.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues via our service channel.
  • Supervised and trained new staff in performing census.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Addressed customer complaints and requests by resolution or escalation.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Received new stock and input values into computer system.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Support Manager

Walmart
Laredo, TX
04.2018 - 04.2019
  • Prepared employee schedules for maximum coverage during key hours.
  • Effectively supervised staff of 25 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Monitored employee and customer interactions to assess quality of service.
  • Coached employees through day-to-day work and complex problems.

Overnight Stocker

Walmart
Laredo, TX
04.2014 - 07.2015
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Completed regular cycle counts and inventory audits.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Transported merchandise pallets to move in warehouse.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Fragrance Sales Associate

Dillard's
Laredo, TX
08.2014 - 12.2014
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supported loss prevention goals by monitoring shopper behavior.

Assistant Manager

Whataburger of Alice, 202
Laredo, Tx
06.2008 - 04.2014
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 97% accuracy

Customer service representative

Convergys – 2451 Monarch dr
Laredo, Tx
09.2010 - 05.2011
  • Assisted customers with issues pertaining to Comcast internet and phone services, taking up to 15 calls every hour
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Performed outbound customer service or customer satisfaction calls to follow up on issues
  • Attended telephone skills and program information training sessions to increase aptitude

Cashier

Whataburger of Alice
Laredo, Tx
10.2006 - 11.2007
  • Applied general math skills
  • Rectified questions/doubts/concerns customers had minimum 50 times through 6 hour shift
  • Delivered excellent customer service
  • Maintained establishment neat and organized
  • Cash management

Education

High School Diploma -

United South High School
2009

Skills

  • Computer Proficiency
  • Scheduling and Coordinating
  • Staff Training
  • Inventory Management

Certification

  • Electric Pallet Jack Operator License - July 2018 / current
  • Certified Food Service Handler (Learn2serve) January 2022 / current

Additional Information

Content creator for PaperGames INC -mobile game Shining Nikki

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

YouTube Content Creator

YouTube
03.2022 - Current

Produce Team Member

Walmart
12.2020 - Current

Fresh Support Manager

Walmart
04.2019 - 10.2020

Support Manager

Walmart
04.2018 - 04.2019

Fragrance Sales Associate

Dillard's
08.2014 - 12.2014

Overnight Stocker

Walmart
04.2014 - 07.2015

Customer service representative

Convergys – 2451 Monarch dr
09.2010 - 05.2011

Assistant Manager

Whataburger of Alice, 202
06.2008 - 04.2014

Cashier

Whataburger of Alice
10.2006 - 11.2007

High School Diploma -

United South High School

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