JoAnn McDole
Warren ,MI
Summary
Accomplished Security Supervisor with a proven track record at Pomeroy Investigation, excelling in CCTV monitoring and emergency response. Demonstrated leadership in staff management and training, enhancing team efficiency and security measures. Known for exceptional problem-solving abilities and reducing client complaints, ensuring top-notch service and safety.
Overview
2023
2023
years of professional experience
Work History
Security Supervisor
Pomeroy Investigation
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored and approved access control systems for accessibility to authorized personnel.
House Cleaner
Michigan Handyman
06.2010 - 07.2022
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Sorted, laundered and put away various laundry items.
- Polished fixtures to achieve professional shine and appearance.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
GED -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ09.2004
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Daily incident reporting
- Staffing and scheduling
- Emergency response
- Incident investigation
Timeline
House Cleaner
Michigan Handyman
06.2010 - 07.2022
Security Supervisor
Pomeroy Investigation
GED -
Maricopa Community Colleges, Rio Salado Community College
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