Summary
Overview
Work History
Education
Skills
Timeline
Manager

Joann Mcilvaine

Vineland,NJ

Summary

Customer focused professional with over 15 years of experience managing front office operations in a small business. I am a dedicated, organized, and dependable candidate capable of multi-tasking and prioritizing tasks effectively. Throughout all customer interactions I maintain a positive attitude and strive to build long lasting relationships.

Overview

18
18
years of professional experience

Work History

Manager

Ace Of Maids
09.2020 - Current
  • Manage and procure supplies
  • Evaluate and provide job estimates to customers
  • Provide cleaning services to customers in houses of all sizes throughout South Jersey

Office Manager

Computer Run
04.2004 - 02.2020
  • Managed front desk duties by greeting customers, answering questions, managing payments, and receiving computers.
  • Train and onboard new employees.
  • Provide customers with basic computer troubleshooting and technical support both over the phone and on site when needed.
  • Answer all phone calls and emails
  • Order supplies
  • Manage and schedule on-site appointments for both residential and commercial customers

Education

High School Diploma -

Glassboro High School
Glassboro, NJ
05.1982

Skills

  • Computer proficiency
  • Excellent communication skills
  • People skills
  • Multi-tasking
  • Customer service
  • Problem solving
  • Microsoft office
  • Quickbooks
  • Google suite
  • Adaptive quick learner

Timeline

Manager

Ace Of Maids
09.2020 - Current

Office Manager

Computer Run
04.2004 - 02.2020

High School Diploma -

Glassboro High School

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Joann Mcilvaine