JoAnn Mckenna
Davenport,FL
Summary
Proven Customer Success Specialist from TTEC Healthcare Solutions Inc., adept in leveraging computer skills and exceptional communication to enhance customer satisfaction. . Expertise in technical support and account management, reflecting a strong blend of hard and soft skills.
Overview
3
3
years of professional experience
Work History
Customer Success Specialist
TTEC Healthcare Solutions Inc.
Davenport, FL | Remote
08.2022 - 09.2024
- Online access to the member's portal, shopping, digital catalog, virtual membership card, eligibility scanner, and login assistance for all plan apps.
- Access Medical and Plan benefits to answer member questions.
- Describe copay for specific services, schedule appointments, and provide navigation for members.
- Help with choosing the best Primary Care Doctor for members.
- HIPAA two-step verification for access and making changes to members' accounts.
Medicare Enrollment Specialist
Broad-Path, Inc
Winter Garden
11.2021 - 02.2022
- Assisted members in understanding complex Medicare policies and Guided them through the enrollment process, step-by-step.
- Supported team members in achieving departmental goals by sharing knowledge and expertise on best practices for Medicare enrollment processes. Followed CMS guidelines
- New members were enrolled and existing members were disenrolled following CMS guidelines.
Education
Bachelor of Science in Secondary Education - Mathematics, Physics, And Earth Sciences
West Virginia University
Morgantown, WV12.2004
Skills
- Sales Support
- Time Management
- Feedback Collection
- Computer Skills
- Motivated
- Patient
- Self-confident
- Customer Segmentation
Timeline
Customer Success Specialist
TTEC Healthcare Solutions Inc.
08.2022 - 09.2024
Medicare Enrollment Specialist
Broad-Path, Inc
11.2021 - 02.2022
Bachelor of Science in Secondary Education - Mathematics, Physics, And Earth Sciences
West Virginia University
Similar Profiles
JoAnn MckennaJoAnn Mckenna
Customer Success Specialist at TTEC Healthcare Solutions Inc.Customer Success Specialist at TTEC Healthcare Solutions Inc.
TABETHA N LEDESMATABETHA N LEDESMA
Customer Service Representative at TTEC - HealthCare Solutions/OptumRX PHARMACYCustomer Service Representative at TTEC - HealthCare Solutions/OptumRX PHARMACY
JoAnn McKennaJoAnn McKenna
Customer Support Specialist at TTEC Healthcare Solutions, Inc.Customer Support Specialist at TTEC Healthcare Solutions, Inc.