JoAnn Moreland
Martinsburg
Summary
Dynamic professional with extensive experience in retail management and logistics supervision. Known for fostering effective communication and problem-solving among team members. Eager to leverage skills in training and mentoring to elevate team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Hagerstown
11.2021 - 12.2025
- Assisted in daily operations and maintained store cleanliness.
- Supported customer service initiatives to enhance shopping experience.
- Collaborated with team members to organize merchandise displays effectively.
- Processed inventory shipments and ensured accurate stock levels.
- Handled cash register transactions and managed point-of-sale systems.
- Participated in training new staff on store policies and procedures.
- Monitored sales floor for customer needs and provided assistance promptly.
- Engaged in loss prevention practices to safeguard store assets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Logistics Supervisor
AcMoore
Hagerstown
08.2012 - 01.2020
- Supervised daily logistics operations to ensure timely product delivery.
- Coordinated inventory management processes to maintain stock accuracy.
- Trained and mentored staff on best practices in logistics procedures.
- Developed efficient shipping schedules to optimize transportation resources.
- Provided smooth operations by maintaining communication with supervisors of other departments.
- Monitored the delivery of shipments to ensure on-time arrival at destination.
- Provided training and guidance to junior staff members on best practices within the logistics department.
- Resolved problems that arose during transit by liaising with suppliers and carriers quickly and efficiently.
- Prepared documents related to customs clearance such as bills of lading and invoices.
- Monitored day-to-day workflow and employee performance to identify ways to boost productivity.
- Managed inventory control activities including tracking stock levels and ordering new materials when needed.
- Maintained records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
- Designed standard operating procedures for various aspects of the logistics process such as receiving, warehousing, packaging and labeling.
- Evaluated performance metrics such as on-time delivery rate, accuracy rate and cost per shipment against established targets.
- Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
- Tracked orders from start to finish using enterprise resource planning system software.
- Maintained high standards of internal and external customer service.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Created and enforced policies and procedures for entire logistics team.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Collaborated effectively in cross-functional team-oriented environment.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Monitored workers and reviewed completed work for proper performance.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked loaded materials compared to work orders for correctness.
- Prepared and led staff training and instruction.
- Presented and explained work orders to team.
- Completed or assisted with difficult or skilled tasks.
Education
Associate of Arts - Practical Nursing
HCC
Hagerstown 05-2005
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service
- Loss prevention
- Team leadership
- Employee training
- Conflict resolution
- Effective communication
- Staff management
- POS systems operations
- Vendor management
- Problem-solving
- Inventory control
- Time management
- Sales strategies
- Issue resolution
- Staff scheduling
- Records maintenance
- Assignment delegation
- Order management
- Store organization
- Store opening and closing
- Store operations
- Human resource policies
- Team building and leadership
- Hiring and training
- Customer experience
- Incident reports
- Pricing and markdowns
- Transaction processing
- Flexible schedule
- Verbal and written communication
- New hire training
- Stock rotations
- Attention to detail
- Customer service and engagement
- POS systems
- Staff supervision
- Retail operations
Timeline
Assistant Store Manager
Dollar General Store
11.2021 - 12.2025
Logistics Supervisor
AcMoore
08.2012 - 01.2020
Associate of Arts - Practical Nursing
HCC