Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joann Morgan

Winchester,CA

Summary

Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

LVN Hospice Field Runner

Journey Hospice
08.2025 - Current
  • Educated family members on proper caregiving techniques, alleviating stressors associated with caring for loved ones at home.
  • Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
  • Comforted and counseled patients and families throughout care process.
  • Monitored patient health conditions to report changes to assigned physician.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.

Case Manager-Remote

Highcare Hospice
04.2025 - 08.2025
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.

Quality Assurance Nurse-Remote

Highcare Hospice
03.2025 - 04.2025
  • Reviewed medical records to ensure accuracy and completeness, leading to more effective care coordination among healthcare providers.
  • Evaluated patient histories, complaints, and current symptoms.

Care Manager, LVN-Escalated Nurse-Remote

Inland Empire Health Plan
07.2016 - 02.2025
  • Resolved escalated cases promptly and effectively, demonstrating strong negotiation skills when liaising with stakeholders.
  • Work closely with the Grievance and Appeals department to assist Members with care coordination and resolving patient's issues with obtaining, care, medical equipment, wounds care, etc
  • Maintained compliance with regulatory requirements by staying current on industry standards and guidelines.
  • Conducted thorough investigations for complex cases, ensuring fair and accurate outcomes.
  • Streamlined communication channels among departments, leading to faster case resolutions and improved interdepartmental collaboration.
  • Displayed excellent time management skills while managing multiple high-priority cases concurrently without compromising quality or attention to detail.
  • Demonstrated exceptional problem-solving skills when faced with unique or challenging cases, resulting in successful resolutions that satisfied all parties involved.

Care Manager, LVN

Inland Empire Health Plan
12.2011 - 07.2016
  • Maintained detailed records in compliance with agency standards and regulations.
  • Assessed clients and developed plans to meet needs.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Demonstrated expertise in multiple therapeutic areas including diabetes, hypertension, heart failure, asthma, and COPD management.
  • Enhanced patient care by collaborating with multidisciplinary teams to establish comprehensive treatment strategies.
  • Improved patient outcomes by developing and implementing disease management plans tailored to individual needs.
  • Promoted patient self-management by providing education on medications, nutrition, exercise, and lifestyle modifications.
  • Reduced hospital readmissions through proactive monitoring of patients with chronic conditions and timely interventions.
  • Increased patient satisfaction by addressing concerns promptly and compassionately, fostering strong relationships built on trust.
  • Implemented a successful telehealth program allowing remote monitoring of high-risk patients leading to reduced emergency room visits.

Grievance Appeals Nurse -Temporary Position

Inland Empire Health Plan
08.2011 - 12.2011
  • Resolved escalated cases promptly and effectively, demonstrating strong negotiation skills when liaising with stakeholders.
  • Maintained compliance with regulatory requirements by staying current on industry standards and guidelines.
  • Displayed excellent time management skills while managing multiple high-priority cases concurrently without compromising quality or attention to detail.

Education

Associate of Science - Nursing

United Nursing College
Murrieta, CA
12-2026

Some College (No Degree) - Nursing

Mt San Jacinto College
Menifee, CA

Vocational Nursing - Nursing

North Orange County Regional Occupational Program
Anaheim, CA

Skills

  • Multidisciplinary team collaboration
  • Patient education and counseling
  • Patient and family advocacy
  • Preventive health
  • Chronic disease management
  • Active listening
  • Organization and multitasking
  • Positive attitude
  • Client advocacy
  • Case documentation
  • Patient support
  • Care coordination

Certification

  • Licensed LVN 1999-current
  • CPR-AHA BLS current

Timeline

LVN Hospice Field Runner

Journey Hospice
08.2025 - Current

Case Manager-Remote

Highcare Hospice
04.2025 - 08.2025

Quality Assurance Nurse-Remote

Highcare Hospice
03.2025 - 04.2025

Care Manager, LVN-Escalated Nurse-Remote

Inland Empire Health Plan
07.2016 - 02.2025

Care Manager, LVN

Inland Empire Health Plan
12.2011 - 07.2016

Grievance Appeals Nurse -Temporary Position

Inland Empire Health Plan
08.2011 - 12.2011

Associate of Science - Nursing

United Nursing College

Some College (No Degree) - Nursing

Mt San Jacinto College

Vocational Nursing - Nursing

North Orange County Regional Occupational Program

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